Faduma Dirie
Toronto,ON
Summary
Dedicated and customer-focused professional with over six years of experience in retail, e-commerce operations, and office support. Proven ability to manage multiple tasks in fast-paced environments, delivering exceptional customer service and improving operational efficiency.
Experienced in responding to client inquiries, managing schedules, and utilizing office tools such as Google Calendar and Outlook to stay organized. Eager to bring a results-driven approach to a receptionist or office role, leveraging strong communication skills, administrative experience, and a commitment to enhancing the customer experience. Completed a diploma in Tourism:
Travel Services Management, with course-based experience, practical exposure, and a strong willingness to continue learning and developing.
Overview
6
6
years of professional experience
Work History
Client Representative/ Office Support
Optima Communications and Insurance Inc
01.2025 - Current
- Conducted outbound/inbound calls to provide information about Scotiabank insurance plans to clients.
- Responded to client inquiries and emails, ensuring clear communication and prompt assistance.
- Managed client accounts and documented customer interactions for follow-up and reporting.
- Utilized Google Calendar and Outlook to schedule appointments and stay organized, ensuring efficient time management.
Online Order Return Clerk
Hudson's Bay, Yorkdale
06.2022 - Current
- Maintain product knowledge across multiple departments to ensure efficient handling of returns and customer queries.
- Manage the online order return process, assisting customers with returns of clothing, bags, fragrances, and other products
- Educate customers on the return process, enhancing their understanding and improving satisfaction.
Curb-side Pick-up Associate
Canadian Tire
12.2018 - 05.2023
- Handle curb-side pickup operations, assisting customers in retrieving their online orders.
- Communicate with customers both in person and over the phone, providing updates on order status and resolving issues.
- Trained new employees on basic customer service techniques and procedures.
- Contribute to seamless e-commerce operations by handling packaging and shipping home deliveries
Education
Tourism: Travel Services Management -
Seneca College
Toronto, ONSkills
- E-commerce Operations
- Customer Service Excellence
- Time Management
- Multi-tasking in Fast-paced Environments
- Adaptability and Reliability
- Computer skills: MS office, Microsoft Outlook, Travel Booking Systems
Timeline
Client Representative/ Office Support
Optima Communications and Insurance Inc
01.2025 - Current
Online Order Return Clerk
Hudson's Bay, Yorkdale
06.2022 - Current
Curb-side Pick-up Associate
Canadian Tire
12.2018 - 05.2023
Tourism: Travel Services Management -
Seneca College
Similar Profiles
Courtney WOODLANDCourtney WOODLAND
Accounts Receivable Specialist at Optima Communications InternationalAccounts Receivable Specialist at Optima Communications International
Beatrice MardyBeatrice Mardy
Customer Service Support Specialist at Optima CommunicationsCustomer Service Support Specialist at Optima Communications
Shivanie De FrancaShivanie De Franca
Quality Assurance Specialist at Optima Communications International IncQuality Assurance Specialist at Optima Communications International Inc