FADOUA HAMDY

Program Administration : Apply established procedures and guidelines to determine eligibility and benefit amounts by analyzing information and performing the necessary calculations.

Client Communication : Inform clients and their representatives, as well as external partners (e.g., the Canada Revenue Agency or provincial authorities), both in writing and verbally, about benefit decisions and applicable legislative provisions.

Operational Support : Provide logistical and administrative support for the day-to-day operations of services, including file management, activity coordination, and document preparation.

Compliance and Integrity : Ensure that services are delivered in accordance with established service standards and government policies, thereby contributing to the prevention of fraud and abuse.

• Development and Implementation of a Training Program for Employees in Collaboration with the HR Department
• Supervising a team comprising individuals involves defining objectives, distributing tasks, monitoring progress, enhancing performance, and fostering development.
• Management of day-to-day operations for B2C accounts (Bookings, modification, cancellation, claims, refunds, etc.
• Coordination with HERTZ franchise delivery agencies and overseas bookings for B2B and individual customer accounts.
• Organizing customer and supplier satisfaction surveys.

• Managing Booking: Overseeing the booking process for cargo shipments, ensuring accuracy, and verifying all required documentation.
• Customer Communication: Interacting with customers to address inquiries, provide updates on shipments, and resolve any issues or concerns.
• Team Supervision: Leading and supervising a team of booking and freight personnel, assigning tasks, and providing guidance and support as needed.
• Problem Resolution: Resolving any issues or disputes related to bookings, freight, or transportation services.

Provide information and support to investors and entrepreneurs interested in investing or establishing businesses in the MENA region. This includes offering access to a database containing case studies of industrial projects, country-specific information, sector statistics, and regulatory details.

• Email and Correspondence: Handling and prioritizing emails, drafting responses, and managing other forms of correspondence.
• Travel Arrangements: Booking travel arrangements, including flights, accommodations, transportation, and itineraries, and providing necessary travel documents.
• Meeting Coordination: Organizing and coordinating meetings, conferences, and presentations, including preparing materials and agendas.
• Document Preparation: Drafting, editing, and formatting documents, reports, and presentations.
• Organised and coordinated manager conferences involving up to [Number] attendees.

• Supporting the General Manager as an assistant.
• Responsible for both internal and external communication. Managing resources and tools to aid sales representatives, Preparation of quotes and other sales proposals, as well as customer and prospect follow-up.
• Maintaining and updating product databases, participating in national and international exhibitions and fairs.

• Selling a variety of products to English-speaking clients with predefined objectives to meet.
• Confirming appointments for sales representatives and ensuring they are carried out as scheduled.
• Resolving customer complaints, issues, or disputes by following established procedures and providing suitable solutions.
• Conducting follow-up calls as necessary to ensure customer satisfaction or gather additional information.