Fadlia Mustafa Kamal
Toronto,ON
Summary
To obtain a Customer Service position SUMMARY OF QUALIFICATIONS Excellent communication skills: fluent in English and Arabic Team player who is willing to assist both staff and clients in order to achieve organizational goals Ability to analyze and resolve conflicts with tact and good judgment Reliable, honest and able to handle high-pressure situations KNOWLEDGES Customer Service Excellent phone and people skills Assist clients of diverse cultural backgrounds in finding necessary information and services to meet their needs Built and maintained positive relationships with staff, and clients, consciously delivering a high level of customer service Help customers locate merchandises and other general information based on their research requirements Administrative Skills Address workplace issues Handle confidential information Use word processing and database Maintained records of all inventory
Overview
6
6
years of professional experience
Work History
FOH Manager
Paramount Fine Foods
Toronto, ON
05.2018 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
General Assistant
Shawarma Grills, General
Toronto, ON
03.2017 - 11.2017
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Developed emergency evacuation plan to reduce confusion, injury and property damage in event of active shooter or environmental emergency.
- Responded to telephone, email and in-person customer inquiries.
- Registered office visitors, issued temporary badges and directed to lobby waiting area.
- Coordinated and scheduled meetings and appointments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
General Labour
Adam Construction, General
Toronto, ON
10.2016 - 03.2017
- Operated tractors and self-propelled machinery to plow and fertilize soil.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Managed honeybee colonies, harvested honey, and delivered final products.
- Analyzed soil to measure pH, minerals and organics to judge best fertilizer and amendments for maximum crop production.
Site Assist Manager
Matt MMS Heating & Cooling
Toronto , ON
01.2022 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Advanced Diploma Business Administration - Business Administration
Humber College
Toronto, ONCivil Engineering Advanced Diploma - Civil Engineering Technology
Humber College
Toronto, ON06.2021
High School Certificate -
Lakeshore Collegiate Institute
Etobicoke, ON10.2019
Skills
- Self-Motivated
- Maintenance and Repair
- Critical Thinking
- PPE Compliance
- Problem-Solving
- Excellent Communication
- Written Communication
- First Aid/CPR
- Google Workspace
- Multitasking Abilities
- Good Telephone Etiquette
- Cultural Awareness
- Organization and Time Management
- Clerical Support
- Interpersonal Communication
- Attention to Detail
- Active Listening
- Data Entry
- Analytical and Critical Thinking
Timeline
Site Assist Manager
Matt MMS Heating & Cooling
01.2022 - Current
FOH Manager
Paramount Fine Foods
05.2018 - Current
General Assistant
Shawarma Grills, General
03.2017 - 11.2017
General Labour
Adam Construction, General
10.2016 - 03.2017
Advanced Diploma Business Administration - Business Administration
Humber College
Civil Engineering Advanced Diploma - Civil Engineering Technology
Humber College
High School Certificate -
Lakeshore Collegiate Institute
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