Fadia Smithson
Summary
Dynamic and strong leader with proven success in staff management and customer service at Kentucky Fried Chicken. Excelled in recruiting, training, and developing teams, boosting efficiency and performance. Skilled in conflict resolution and evaluations, and profitability. Demonstrated ability in inventory management and fostering positive customer relationships. Along with that, an animal enthusiast with a passion to learn and help animals in need.
Overview
3
3
years of professional experience
Work History
Manager
Kentucky Fried Chicken
01.2024 - Current
- Cross-trained existing employees to maximize team agility and promote efficiency
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement with annual check-ins.
- Maximized performance by monitoring daily activities and mentoring team members with encouraging and uplifting strategies.
- Developed and maintained relationships with customers and suppliers.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Dog Sitter
Private Households
01.2022 - Current
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Followed pet care instructions, dietary needs, and medication regimens.
- Communicated professionally with pet owners via phone, email, and text.
- Gave medication to pets following guidelines from owners.
- Trained animals in behavioral compliance or other special routines or commands.
- Monitored animals for behavioral problems and signs of health issues.
Education
High School Diploma -
W.F. Herman Academy
Windsor, ON06-2025
Skills
- Staff management
- Product management
- Performance evaluations
- Shift scheduling
- Inventory management
- Staff training and development
- Customer service
- Conflict resolution
- Recruiting and interviewing
- Animal Care
- Documentation and reporting
Languages
French
Professional Working
English
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Horseback Riding
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Animal Welfare Advocacy
Timeline
Manager
Kentucky Fried Chicken
01.2024 - Current
Dog Sitter
Private Households
01.2022 - Current
High School Diploma -
W.F. Herman Academy
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