Fadia Hamid

ILUMA MEDI SPA, Etobicoke, ON. Elevated client confidence and satisfaction through cutting-edge skincare treatments and personalized care plans.

- Provide a comprehensive range of advanced beauty technologies, including skincare consultations, makeup application, laser treatments, micro-needling, PRP (Platelet-Rich Plasma), Botox, and dermal fillers.

- Develop and implement customized treatment plans tailored to individual client needs and aesthetic goals, ensuring a highly personalized approach to skincare.

- Achieve consistently high-quality results, fostering strong relationships with clients that encourage repeat visits and positive referrals.

- Uphold Iluma Medi Spa’s mission to be a trusted leader in medical spa services and product distribution by delivering exceptional customer service and support at every interaction.

- Collaborate with a dedicated team of professionals in a modern facility equipped with state-of-the-art technology, committed to delivering signature, result-driven treatments that exceed client expectations.

- Stay informed on the latest advancements in the beauty industry by attending workshops, conferences, and training sessions, continuously exploring innovative techniques to enhance service offerings and client satisfaction.

- Maintain a stellar reputation, currently rated 5 stars on Google, reflecting a commitment to excellence and client care.

Drove customer satisfaction and retention by managing post-sales accounts for wholesale and carrier customers, specializing in account management, project oversight, dispute resolution, and relationship building. Key responsibilities included managing customer relationships, overseeing billing processes, and leading status calls.

- Managed an individual book of business valued at over $6M, ensuring customer satisfaction and retention. - Sold a diverse range of products, including fiber (wavelength, Layer 2 Ethernet, DIA Fibre), cable broadband, IoT solutions, data center services, fleet management, and cloud-managed services.

- Received numerous accolades, including:

- Best in Class Customer Experience at the 2019 Enterprise Rally, awarded by President Tom Turner.

- Ted Rogers Award (2018) for exceptional performance and mentoring within the team.

- Consistently exceeded 100% of target quotas from 2019 to 2021, demonstrating a strong commitment to sales excellence.

- Developed and implemented effective strategies for customer engagement and retention, resulting in enhanced client relationships and increased revenue.

Account management for small and medium businesses, focusing on uncovering new business opportunities, driving revenue growth, and enhancing client retention.

-Boosted business opportunities and revenue growth through proactive cold calling and strategic sales negotiations.

- Awarded Rookie of the Year after achieving over 200% of target within the first two months.

- Recognized as the Top Performer in Q4 2016, generating the highest revenue for the team.

- Received the Trifecta Award for surpassing sales targets in Q4, 2016.

- Invited as a guest speaker at the 2017 and 2018 Sales Rally, sharing expertise in solution selling.

- Earned recognition from the Senior Vice President for achieving over 150% of target in Q1, 2017.

- Developed and implemented strategies to enhance customer loyalty, satisfaction, and retention.

Acted as a community ambassador for Shaw Direct Satellite TV, driving sales and building relationships through outbound calls, door-to-door engagement, and event participation.

- Promoted Satellite TV services by effectively communicating their features, advantages, and benefits, leveraging competitive knowledge to overcome sales challenges.

- Shaped new and existing business growth by monitoring industry trends and adapting strategies accordingly.

- Maintained a results-driven approach by accurately tracking, recording, and reporting daily sales results to the branch office.

- Consistently attained and exceeded pre-determined individual and team sales targets.

- Awarded **Top Seller Award** for outstanding performance as the top performer in sales.

Provide exceptional customer service to retain and enhance the loyalty of current customers.

- Educate customers on the value of Shaw's products and services, effectively addressing inquiries and concerns.

- Utilize strong time management and multitasking skills to maintain high service levels in a fast-paced environment.

- Thoroughly document customer interactions and escalate potential service issues to ensure timely resolution.

- Identify opportunities to enhance customer service and improve operational efficiency.

- Provide constructive feedback to leadership teams to foster a positive work environment and enhance service delivery.

- Resolve customer complaints quickly and accurately by employing strong problem-solving skills, ensuring customer satisfaction.

- Maintain accurate records of customer interactions in the database system to support follow-up and reporting.

Responsible for lead generation and achieving monthly sales targets through telemarketing, cold calling, and customer relationship management, focusing on Bell Canada's consumer solutions in internet, TV services, home phone, and mobility.

- Achieved 140% of quarterly sales objectives in 2006, earning a spot in the President's Club.

-Recognized as a top performer from 2006 to 2010, attending President's Club trips to Jamaica and Muskoka for outstanding sales achievements.

-Consistently exceeded sales targets, achieving over 160% of target annually from 2007 to 2012.

- Ranked in the top 11 of all sales representatives in Canada for the 2008 President's Club, recognized for total revenue generated.

- Attended networking events to build and nurture relationships with potential customers, expanding the client base, and enhancing brand visibility.

Conducted cold calling to former customers on behalf of AT&T, effectively re-engaging and promoting relevant services.

- Consistently met and exceeded weekly and monthly sales objectives, demonstrating strong performance and dedication to targets.

- Utilized persuasive communication skills to identify customer needs and address any concerns, fostering positive relationships and driving customer retention.