Summary
Overview
Work History
Education
Skills
Personal Summary
Accomplishments
Languages
Timeline
Generic

Fadi Mahmoud

Toronto

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

IIWII Foods Inc (McDonalds)
06.2023 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Barista

Starbucks
07.2022 - 06.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Education

Bachelor of Science - Chemistry And Biochemistry

University of Toronto
Toronto, ON
05.2026

International Baccalaureate High School Diploma -

Gems World Academy
Dubai
06.2022

Skills

  • Reliability and punctuality
  • Organizational Skills
  • Patience and composure
  • Guest Services
  • Customer Complaint Resolution
  • Up-selling techniques
  • Cleaning and sanitizing
  • Team Collaboration
  • Product Knowledge
  • Friendly and outgoing
  • Opening and closing duties
  • Cleanliness

Personal Summary

I'm a Chemical Engineering UoFT student transferring from Western University in London Ontario. I'm looking to continue working here to have a balanced lifestyle where I can support myself and learn new life skills. I'm very friendly, outgoing, and thrive in social and team based environments. My schedule is flexible and my availability ranges from 9am - 9pm throughout Thursday to Sunday. As for my skills, I excel in quick learning and being independent by fulfilling all my responsibilities without having anyone ask me to. I like to work in a organized structured environment and try my best to ensure that environment is created through doing my part. My attention to detail, sense of perfectionism, and calm and collected demeanor in stressful situations are just a few of my main selling points as to why I'd be a fit candidate to hire. If you have any questions or would like to contact my previous employers and references, please contact me at (437) 423-6390. I look forward to hearing back from you :) 

Accomplishments

  • Achieved employee of the month twice in both jobs
  • Successfully upsold products, contributing to monthly target sales
  • Supervised and trained new employees

Languages

English
Native or Bilingual
Swedish
Native or Bilingual

Timeline

Customer Service Cashier

IIWII Foods Inc (McDonalds)
06.2023 - 08.2024

Barista

Starbucks
07.2022 - 06.2023

Bachelor of Science - Chemistry And Biochemistry

University of Toronto

International Baccalaureate High School Diploma -

Gems World Academy

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Fadi Mahmoud