Fadhilat Temitope Omar-Amao
Portage la Prairie,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Student Adviser / Chief Tutor
University Of Ilorin Teaching Hospital, Genera Stu
04.2009 - 01.2023
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided test-taking strategies that led to enhanced comprehension under pressure situations.
- Established rapport and trust with students by providing consistent support, leading to increased confidence in their academic abilities.
- Led productive discussions on difficult concepts simplifying complex ideas into digestible pieces.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Developed student confidence through positive reinforcement strategies.
Scientific Officer II
University of Ilorin Teaching Hospital, Haematology and Blood Transfusion Dept.
07.2008 - 03.2009
Customer Care Representative
Shoprite Store
02.2005 - 06.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Scientific Officer / Peer Educator
University of Ilorin Teaching Hospital, Chemical Pathology & Immunology Dept.
01.2004 - 01.2005
- Working on a UNICEF supported reproductive health and HIV/AIDS prevention project
Education
M.Sc Pharmaceutical technology and Medicines control -
University of Bradford
01.2024
PGDE and TRCN -
Kwara College of Education
01.2021
BSc (Hons) Biochemistry -
University of Ilorin
01.2003
A Levels -
Kwara State Polytechnic
Ilorin, Nigeria01.1999
O Levels -
Federal Government Girls’ College
01.1997
PhD Biochemistry -
University of Ilorin
01.2019
MSc. Biochemistry -
University of Ibadan
01.2007
Skills
- Patience and Empathy
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Verbal and written communication
- Dependable and Responsible
- Problem-Solving Support
- Complaint Handling
Training And Conferences Attended
- UNICEF supported reproductive health and HIV/AIDS prevention project – 2004
- Pan-African multilateral initiative on malaria (MIM) conference, Kenya, 2009
- African network for drugs and diagnostics innovation, Nigeria, 2008.
Awards
- Winner poster presentation African network for drugs and diagnostics summit, 2008
- Best final year student in Chemistry, 1997
References
Available upon request
Languages
English
Full Professional
Timeline
Student Adviser / Chief Tutor
University Of Ilorin Teaching Hospital, Genera Stu
04.2009 - 01.2023
Scientific Officer II
University of Ilorin Teaching Hospital, Haematology and Blood Transfusion Dept.
07.2008 - 03.2009
Customer Care Representative
Shoprite Store
02.2005 - 06.2008
Scientific Officer / Peer Educator
University of Ilorin Teaching Hospital, Chemical Pathology & Immunology Dept.
01.2004 - 01.2005
M.Sc Pharmaceutical technology and Medicines control -
University of Bradford
PGDE and TRCN -
Kwara College of Education
BSc (Hons) Biochemistry -
University of Ilorin
A Levels -
Kwara State Polytechnic
O Levels -
Federal Government Girls’ College
PhD Biochemistry -
University of Ilorin
MSc. Biochemistry -
University of Ibadan
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