Fadel Jideon
Edmonton
Summary
Dynamic professional with a proven track record at LA Fitness, excelling in customer service and team motivation. Skilled in network configuration and remote support, I enhance user experiences and drive performance improvements. Recognized for meticulous attention to detail, I thrive under pressure while delivering effective solutions and fostering client satisfaction.
Overview
6
6
years of professional experience
Work History
Technician
Netcotech
02.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
General Sales Manager
LA Fitness
09.2019 - 01.2022
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Campaign Manager
Ziad Aboultaif ( Member of Parliament )
05.2019 - 09.2019
- Ensured accurate election results by implementing rigorous quality control measures throughout the ballot counting process.
- Worked effectively in fast-paced environments.
- Assisted new team members in learning best practices for door knocking techniques and strategies.
Education
High School Diploma -
Blessed Oscar Romero
Edmonton06-2019
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Remote support
- Network configuration
- Deadline management
- Technical training
Languages
English
Full Professional
Timeline
Technician
Netcotech
02.2022 - Current
General Sales Manager
LA Fitness
09.2019 - 01.2022
Campaign Manager
Ziad Aboultaif ( Member of Parliament )
05.2019 - 09.2019
High School Diploma -
Blessed Oscar Romero
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