Fadel Haidar
Hamilton,ON
Summary
Adept at enhancing system efficiency and team productivity, my tenure at The Computer Army showcased my prowess in hardware installation and fostering positive team dynamics. Leveraging technical support skills, I significantly reduced device failure rates and optimized workflows, ensuring superior service delivery across roles.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
IT Technician
The Computer Army
11.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite
- Reduced device failure rates through thorough diagnostic testing and root cause analysis.
- Efficiently managed time spent on each refurbishment task, balancing speed with attention to detail for optimal productivity.
- Assisted management in developing more efficient workflows to optimize technician output.
- Solved challenging technical problems by researching solutions using available resources such as manuals, online forums, and colleagues'' expertise.
Waitress Supervisor
Laylina Bierut Restaurant
08.2022 - 10.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Help Desk Support Technician
Up Tech
06.2018 - 01.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Utilized analytical skills to assess patterns in help desk requests, identifying areas for improvement and recommending process changes.
- Provided remote support for users across multiple locations, ensuring consistent service levels regardless of location.
- Managed inventory control for IT equipment, ensuring availability of critical resources when needed for repairs or replacements.
Education
Associate of Science - Information Technology
Al-Afaak Institute
01-2021
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Remote support
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
IT Technician
The Computer Army
11.2023 - Current
Waitress Supervisor
Laylina Bierut Restaurant
08.2022 - 10.2023
Help Desk Support Technician
Up Tech
06.2018 - 01.2022
Associate of Science - Information Technology
Al-Afaak Institute
Similar Profiles
Ryan HoRyan Ho
Software Tester at NCS (National Computer Systems)Software Tester at NCS (National Computer Systems)
MUSTANSIR NORAWALAMUSTANSIR NORAWALA
Sales Specialist at NEW TREND COMPUTERSales Specialist at NEW TREND COMPUTER
Manisha AroraManisha Arora
Senior Technical Lead at Infinite Computer SolutionsSenior Technical Lead at Infinite Computer Solutions