Fabyan Deschamps
Edmonton,AB
Summary
Specialized in conflict resolution, project coordination, and customer engagement, applying problem-solving skills and attention to detail to improve service delivery and client retention.
Overview
15
15
years of professional experience
Work History
Support Work/Customer Service
Healing Hearts
Edmonton
09.2011 - Current
- Empathetically assist clients, enhancing loyalty and satisfaction.
- Efficiently resolve issues, boosting retention rates.
- Coordinate with team to improve service delivery.
- Implement feedback systems for noticeable service improvements.
Painter
SkyView Homes
Edmonton
01.2019 - 04.2022
- Painted interiors/exteriors, enhancing visual appeal and durability with precision.
- Completed projects ahead of schedule, boosting client satisfaction and retention.
- Used advanced techniques, ensuring high-quality finishes and reduced material waste.
- Collaborated with team to solve on-site challenges, ensuring seamless project flow.
Customer Service
Day and Night Pizza
Edmonton
09.2019 - 12.2021
- Managed customer inquiries, enhancing satisfaction and retention through effective communication.
- Resolved complaints swiftly, improving customer loyalty and repeat business.
- Trained team members in service protocols, boosting efficiency and teamwork.
- Implemented feedback systems, leading to improved service quality and client feedback.
- Handled high-volume orders during peak hours, ensuring timely delivery and customer delight.
Education
Certificate - Community Support Worker
NorQuest College
Edmonton06-2010
Skills
Facilitated resolution of conflicts to restore workplace harmony
Spearheaded project coordination efforts to ensure timely completion of deliverables
Cultivated customer engagement strategies to enhance brand loyalty
Optimized scheduling and prioritization of tasks to enhance productivity
Executed problem-solving strategies to identify and resolve operational challenges
Demonstrated meticulous attention to detail in all tasks and projects
INTERNSHIPS
- SUPPORT WORK
- Healing Hearts
- Jun 2010 - Aug 2010
- Edmonton
Timeline
Customer Service
Day and Night Pizza
09.2019 - 12.2021
Painter
SkyView Homes
01.2019 - 04.2022
Support Work/Customer Service
Healing Hearts
09.2011 - Current
Certificate - Community Support Worker
NorQuest College