Fabrizio Malfitano
Bradford,ON
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
15
15
years of professional experience
Work History
Facility Attendant
Town Of Newmarket, Parks & Recreation
2023.10 - Current
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Assisted facility users in navigating the space, providing clear directions to desired locations within the premises.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
Cleaner
Big Rob Reno
2021.12 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Replaced light bulbs and other electrical fixtures as needed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Security Officer
Woodbine Casino
2018.10 - 2021.11
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
Mobile Security Supervisor
GradaWorld
2016.06 - 2018.10
- Reviewed trends in mobile security threats to stay informed on best practices and industry advancements for continuous improvement efforts.
- Enhanced mobile security operations by implementing effective patrol strategies and schedules.
- Mentored junior team members, fostering a strong sense of teamwork and shared responsibility among the group.
- Conducted regular audits of security equipment, ensuring timely maintenance and replacement as needed.
- Increased overall client satisfaction by consistently delivering professional service and promptly addressing concerns or requests.
- Managed incident reporting processes, maintaining accurate records for analysis and improvement initiatives.
- Improved response times to security events through efficient route planning and resource allocation.
- Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Responding to home, warehouses, offices, banks, school alarms
- Conducting supervisor site inspection visits on security guards performance and issuing any documentation on any poor performance which include ( not being in full uniform, and not following company/site policies)
- Responding to alarms and site disturbance as dispatched
Mobile Security Officer
VP Protection
2015.10 - 2016.06
- Streamlined access control processes through the implementation of efficient visitor registration protocols.
- Provided detailed incident reports, documenting observations for management review and action planning purposes.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts during critical incidents or investigations.
- Conducted regular inspections of security systems, ensuring optimal performance and timely repairs as needed.
- Reduced incidents of theft and vandalism through vigilant monitoring of assigned locations.
- Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Residential Security Officer
VP Protection
2015.03 - 2015.10
- Provided excellent customer service, fostering positive relationships with residents and property management.
- Maintained accurate records of daily activities, incidents, and patrol details for review by management as needed.
- Reduced incidents of trespassing by maintaining strict access control procedures for residents and visitors.
- Increased resident satisfaction, addressing concerns promptly and professionally.
- Promoted a safe living environment by identifying potential hazards and proactively addressing them through preventive measures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Working along side with boadyguards
Lead Security Supervisor
Justice Security
2012.01 - 2015.09
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Managed a team of security personnel, ensuring efficient deployment and performance.
- Provided training for staff on security policies, promoting a culture of safety awareness throughout the organization.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Security Guard
Justice Security
2009.09 - 2012.10
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Wrote and issues citations or warnings to owners of vehicles.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Participated in ongoing training to stay current on changes in laws, policies, and best practices related to parking enforcement.
- Conducted regular patrols of key areas to spot and control security concerns.
Education
Diploma - Police Foundations
Trios College
08.2005
High School Diploma -
Chaminade College School
Toronto, ON06.2005
Skills
- Cleaning techniques
- Waste disposal
- Arrest procedures
- Report Writing
- CCTV Surveillance
- Emergency Response
- Security Monitoring
- Problem-Solving
- Time Management
- Customer Assistance
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Decision-Making
- Safety Procedures
Languages
English
Full Professional
Italian
Native or Bilingual
Timeline
Facility Attendant
Town Of Newmarket, Parks & Recreation
2023.10 - Current
Cleaner
Big Rob Reno
2021.12 - Current
Security Officer
Woodbine Casino
2018.10 - 2021.11
Mobile Security Supervisor
GradaWorld
2016.06 - 2018.10
Mobile Security Officer
VP Protection
2015.10 - 2016.06
Residential Security Officer
VP Protection
2015.03 - 2015.10
Lead Security Supervisor
Justice Security
2012.01 - 2015.09
Security Guard
Justice Security
2009.09 - 2012.10
Diploma - Police Foundations
Trios College
High School Diploma -
Chaminade College School
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