Fabrice Philippe
Saint-Lambert,QC
Summary
Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Currency & Crypto Counter
Change Rapide ( Owner )
10.2020 - 11.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Customer Service Representative
Atelka (Rogers Communications )
06.2018 - 07.2020
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Commercial Agent
EBM Guinee ( Next Com industrie)
05.2016 - 06.2018
- Researched industry-specific information from outside sources.
- Built and maintained relationships with associates, customers and vendors.
- Performed other duties to support goals and objectives of relationship management teams.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
Education
DCS ( DEC ) - International Commerce
Champlain Regional College
Saint-Lambert, QC04.2016
Skills
- Perfectly fluent in French
- Flexible and Adaptable
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Information Inputting
- Merchandise Arrangements
- Civil Procedures
Timeline
Currency & Crypto Counter
Change Rapide ( Owner )
10.2020 - 11.2022
Customer Service Representative
Atelka (Rogers Communications )
06.2018 - 07.2020
Commercial Agent
EBM Guinee ( Next Com industrie)
05.2016 - 06.2018
DCS ( DEC ) - International Commerce
Champlain Regional College
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