Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
SalesManager

Fabrice Ndam

Montreal,QC

Summary

Hardworking bilingual employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

CN/GardaWorld
06.2021 - Current


  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Waiter

Placement Sergakis
06.2016 - 02.2020


  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Education

Some College (No Degree) - Political Science

Vanier College
Saint-Laurent, QC

High School Diploma -

Heart Lake Secondary School
Brampton, ON
06.2014

Skills

  • Courteous and Professional
  • Positive Attitude and Energetic
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Organization and Efficiency
  • Appointment Booking
  • Customer and Client Relations

Certification

  • Ontario Smartserve Training - 2014-2015

Languages

French
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Receptionist

CN/GardaWorld
06.2021 - Current

Waiter

Placement Sergakis
06.2016 - 02.2020

Some College (No Degree) - Political Science

Vanier College

High School Diploma -

Heart Lake Secondary School

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Fabrice Ndam