FABRICE KALOMBO
Whitby,Canada
Summary
Dynamic Business Technology Manager with proven expertise at CARQUEST Auto Parts, enhancing technology efficiency through strategic project management and effective problem-solving. Bilingual in English and French, I excel in customer relationship management and network troubleshooting, driving successful implementations and training initiatives that elevate operational performance.
Overview
21
21
years of professional experience
Work History
Business Technology Manager
CARQUEST Auto Parts
Bolton, Canada
04.2022 - Current
- Company Overview: Leading provider of automotive parts and accessories in North America.
- Responsible for providing application and hardware installation, support and training for independent and company-owned stores point-of-sale systems.
- Set up store networks, including all necessary cabling for printers, workstations, and other peripheral hardware.
- Participate in all independent store changeovers, greenfield stores, ownership changes, remodels, relocations and acquisitions.
- Data conversion, inventory control, profit control, data entry, store management system training, e-Commerce setup, B2C, training and application support.
- Assistance in Shop Management System integration when required.
- Sets up network in the store, including cabling, connection of routers and ISP.
- Trains customers on use of company-specific technologies such as Exploris, CARQUEST Link, Weblink, CARQUEST Pro, ACE Cataloging, B2C.
- Assists in creation of training courses for company technologies.
- Improved overall technology efficiency by implementing streamlined processes and system upgrades.
- Leading provider of automotive parts and accessories in North America.
Bilingual System Support Specialist
CARQUEST Auto Parts
Bolton, Canada
03.2020 - 03.2022
- Company Overview: Leading provider of automotive parts and accessories in North America.
- Provides telephone support to end-users of point-of-sale systems.
- Provides support to PC and Laptop end-users.
- Provide basic Telecom support to internal personnel.
- Troubleshoots service issues, including but not limited to, application performance and functionality, system performance and printer issues.
- Works closely with personnel, company system and database administrators to ensure prompt resolution on open issues.
- Monitors system performance.
- Resolves/updates logs in help desk ticketing system, according to established SLA's, procedures and guidelines.
- Receiving and shipping of replacement IT equipment.
- Various clerical duties related to department.
- Leading provider of automotive parts and accessories in North America.
Senior Technology Products Support
Chase Paymentech
Toronto, Canada
09.2014 - 02.2020
- Responsible for providing second level support to the Merchant Customer Service Helpdesk.
- Provide a superior level of service and technical support.
- Resolve complex problems and provide consultation services to Merchants relative to highly technical solutions to meet the customer's needs.
- Negotiating implementation schedules for either individual or multi-site installations with internal departments and 3rd parties and conducting on-going follow-up to ensure committed targets are met.
- Interact with other internal departments such as M.I.T, Relationship Management, Sales, Product, and L&D.
Client Service Analyst
Chase Paymentech
Toronto, Canada
08.2011 - 08.2014
- Answer inbound calls and assist merchants with issues related to their credit card processing solutions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Answering questions related to invoicing, pricing or other account needs.
- Coach and mentor new Client Service Specialist and assist with more intricate requests.
- Handle emails, escalate technical issues to the product team.
- Work on special projects from Rm, Rms, Sales and other department.
- Terminal Specialist on multiple equipment types (Nbs VeriFone, Ingenico).
- Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our merchant.
- Perform other duties, as required.
Operations Support Supervisor
INKAS FINANCE CORPORATION
Toronto, Canada
01.2011 - 08.2012
Bilingual Tech Support
INKAS FINANCE CORPORATION
Toronto, Canada
07.2004 - 01.2012
- Provide technical support to customers, diagnosing issues with their point-of-sale hardware, Ecommerce solution software, and any network troubleshooting required.
- Using effective problem-solving techniques to manage customer expectations while managing.
- Handled inbound calls from hostile and discourteous merchants who were dissatisfied with.
Education
Certificate of Technical Studies - Computer And Information Systems
Seneca College of Applied Arts And Technology
North York, None05.2009
Skills
- Bilingual: English / French
- Point-of-sale systems
- Network troubleshooting
- Hardware installation
- System performance monitoring
- Customer relationship management
- Problem solving
- Project management expertise
- IT systems support
- Project planning
- Oral communication
- Written communication
- Prioritizing
- Multi-tasking
- Managing deadlines
- Independent work
- Customer service
- Critical thinking
- Interpersonal skills
- Team player
- Motivating others
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Languages
- English, Fluent
- French, Native or Bilingual
Timeline
Business Technology Manager
CARQUEST Auto Parts
04.2022 - Current
Bilingual System Support Specialist
CARQUEST Auto Parts
03.2020 - 03.2022
Senior Technology Products Support
Chase Paymentech
09.2014 - 02.2020
Client Service Analyst
Chase Paymentech
08.2011 - 08.2014
Operations Support Supervisor
INKAS FINANCE CORPORATION
01.2011 - 08.2012
Bilingual Tech Support
INKAS FINANCE CORPORATION
07.2004 - 01.2012
Certificate of Technical Studies - Computer And Information Systems
Seneca College of Applied Arts And Technology
Similar Profiles
Frank MangusFrank Mangus
Commercial Accounts Manager at Carquest Auto Parts of Rock SpringsCommercial Accounts Manager at Carquest Auto Parts of Rock Springs
Christian JohnsonChristian Johnson
Sales Professional at Carquest Auto PartsSales Professional at Carquest Auto Parts
Cristian GarciaCristian Garcia
Inventory Specialist/Store Driver/Picker at Carquest Auto partsInventory Specialist/Store Driver/Picker at Carquest Auto parts
CHARLOTTE GRAHAMCHARLOTTE GRAHAM
Ice Rink Attendant Skate Patrol at Town of WhitbyIce Rink Attendant Skate Patrol at Town of Whitby
DIPTI PATELDIPTI PATEL
Quality Project Leader at Thermofisher ScientificQuality Project Leader at Thermofisher Scientific