Fabrice Bernard Jean
Laval,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Ressource Officer
TD Canada trust
Montreal, QC
08.2023 - Current
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Maintained accurate records of all customer complaints, ensuring timely resolution.
- Assisted in developing strategies for improving overall compliance performance.
- Documented detailed reports of all escalations and resolutions.
Lending Specialist (Pl&a Agent)
TD Canada trust
Montreal, QC
03.2021 - 07.2023
- Helped clients fill out loan applications and find ideal loan options.
- Submitted line of credit and loan applications to credit analysts.
- Provided customer service support to existing clients and potential customers.
- Assisted customers with inquiries regarding their mortgage.
- Analyzed customer credit reports and financial statements to assess risk profiles.
Credit Card Customer Service Representative
TD Canada trust
Montreal, QC
01.2019 - 03.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
Sales and Stock Associate
ZARA
12.2014 - 09.2018
- Receiving merchandise
- Assisting customers at the checkout
- Providing quality service to customers on the sales floor
- Staying informed about new products and promotions
- Preparing product deliveries and placing them on the sales floor
- Labeling products and tracking defective products.
Cashier and Salesperson
H&M
01.2014 - 09.2014
- Supervising purchase, refund, and exchange transactions
- Managing currency orders for the store
- Collecting online and in-store orders
- Opening and closing cash registers
- Providing excellent customer service
- Organizing products.
Cashier
McDonald's
- Maintaining restaurant cleanliness
- Receiving orders from customers
- Providing quality customer service
- Staying informed about new products and promotions.
Education
Bachelor of Science - Administration Studies
Université De Montréal
Montreal, QC06-2023
Administration Studies
Collège Ahuntsic
Montreal, QC06-2019
High School Diploma -
Joseph-François Perrault School
Skills
- Long experience in customer service and public interaction
- Trilangual
- Multitasking
- Adaptability
- Goal Setting
Phone
(438)728-1392
Social Involvement
Joseph-François Perrault High School, 2010-2013, Contributing ideas and solutions to improve student life and well-being, Assisting in school activities
Timeline
Ressource Officer
TD Canada trust
08.2023 - Current
Lending Specialist (Pl&a Agent)
TD Canada trust
03.2021 - 07.2023
Credit Card Customer Service Representative
TD Canada trust
01.2019 - 03.2021
Sales and Stock Associate
ZARA
12.2014 - 09.2018
Cashier and Salesperson
H&M
01.2014 - 09.2014
Cashier
McDonald's
Bachelor of Science - Administration Studies
Université De Montréal
Administration Studies
Collège Ahuntsic
High School Diploma -
Joseph-François Perrault School