Fabliha Sharlin
North York,ON
Summary
Adept at enhancing customer experiences, I leveraged my skin care expertise and exceptional customer service skills at MAC Cosmetics to significantly improve client satisfaction. Specializing in personalized recommendations and makeup application, my collaborative efforts led to successful product launches and in-store events, showcasing my ability to drive results and foster strong client relationships.
Overview
2
2
years of professional experience
Work History
Cosmetic Beauty Advisor
MAC Cosmetics
06.2023 - 05.2024
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Collaborated with team members to plan and execute successful in-store events promoting new product launches.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
Retail Sales Associate
H&M Retail
12.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Representative
Go Sales
Toronto, ON
01.2022 - 08.2022
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor Of Arts And Science - Arts And Sciences
Trent University
Oshawa, ON06.2025
Skills
- Skin Care Expertise
- Color Matching
- Makeup Application
- Retail experience
Languages
English
Full Professional
Reference
Shafinaz Qader Beauty Advisor Sephora Eaton Centre.
Timeline
Cosmetic Beauty Advisor
MAC Cosmetics
06.2023 - 05.2024
Retail Sales Associate
H&M Retail
12.2022 - 03.2023
Sales Representative
Go Sales
01.2022 - 08.2022
Bachelor Of Arts And Science - Arts And Sciences
Trent University