Fabio Luis Garay
Vancouver,BC
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Heavy Duty Cleaner
GDI Integrated Facility Services
11.2023 - 03.2024
- Enhanced workplace safety by consistently adhering to established cleaning protocols and procedures.
- Reduced equipment downtime by performing thorough maintenance checks and routine cleanings.
- Increased overall cleanliness with diligent attention to detail in all areas of the facility.
- Promoted a healthy work environment, implementing eco-friendly cleaning products and techniques.
- Improved efficiency by expertly operating industrial-grade cleaning equipment such as floor scrubbers and power washers.
- Performed deep-cleaning tasks, eliminating stubborn stains and buildup from various surfaces throughout the facility.
- Exercised care in use of hazardous cleaning chemicals, equipment and methods.
- Notified supervisor of needed maintenance and safety hazards in assigned areas.
- Operated diesel-powered scrubber and sweeper.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
Parking operator
City Parking S.A.S Colombia
03.2021 - 09.2021
- Park vehicles and deliver tickets to customers who leave their vehicles in parking lots or garages.
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
Warehouse
Jugasa Religious Articles Colombia
02.2019 - 02.2021
- Operator in dynamic and high-volume cargo environments, to store and organize
- Attended the needs of each arrival and delivery order
- Maintenance and management of customer files and databases
- Accounts served, product access management
- Reimbursement issues
- And product contracts.
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Collaborated with cross-functional teams to address supply chain issues, improving overall operations.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Assisted in the recruitment, training, and supervision of new warehouse employees, fostering a high-performance team culture.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Consistently lifted materials weighing as much 50 pounds.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Attention and customer service
Jugasa Religious Articles Colombia
01.2018 - 01.2019
- Collaborated with internal team members to resolve customer concerns and deliver better customer experiences
- Addressed customer queries, concerns, and complaints by providing solutions and alternatives
- Documented customer interactions in the internal database to maintain customer service history details
- Used phone, online chat, and email platforms to provide excellent customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
College certificate - Office Technician
Integral technical project
Bogotá, Distrito Capital01.2017
Skills
- Loading and unloading
- Understand customer needs
- Excel Management
- Handle high-end and low-end vehicles
- Reduce the risk of collision with other objects or even pedestrians passing through the area
- Inventory control
- Execution and quality of products
- Fulfill orders, store, pack and scan
- Industrial Equipment Operation
- Quality Control Standards
- Furniture Cleaning Proficiency
- Waste Disposal Management
- Tile and grout cleaning
- Steam Cleaning Mastery
- Deep cleaning expertise
- Housekeeping
Languages
Spanish
Native or Bilingual
English
Elementary
Certificates And Licenses
- Office Technician Integral Technical Project, 2015, 2017
- Internal and External Customer Service Religious Articles Jugasa, 2018, 2019
- Management and Control of Inventories Items Religious Articles Jugasa, 2019, 2021
- Parking Operator, 2021, 09/01/21
Willing To Move To
Avalible
Timeline
Heavy Duty Cleaner
GDI Integrated Facility Services
11.2023 - 03.2024
Parking operator
City Parking S.A.S Colombia
03.2021 - 09.2021
Warehouse
Jugasa Religious Articles Colombia
02.2019 - 02.2021
Attention and customer service
Jugasa Religious Articles Colombia
01.2018 - 01.2019
College certificate - Office Technician
Integral technical project
Similar Profiles
Yudy QuevedoYudy Quevedo
Morning Supervisor - Holt Renfrew at GDI Integrated Facility ServicesMorning Supervisor - Holt Renfrew at GDI Integrated Facility Services
PASTOR TORRES DEL ROSARIOPASTOR TORRES DEL ROSARIO
Office Building Cleaner (Night Shift) at GDI Integrated Facility ServicesOffice Building Cleaner (Night Shift) at GDI Integrated Facility Services
Timothy CroweTimothy Crowe
Regional EHS Manager at GDI Integrated Facility ServicesRegional EHS Manager at GDI Integrated Facility Services