Summary
Overview
Work History
Education
Skills
Timeline
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Fabiola Reyes

Tsawwassen,Canada

Summary

With 16 years of experience as a successful Retail Store Manager, consistently demonstrating ability to provide exceptional customer service and lead teams to achieve outstanding results. Expertise lies in training and developing personnel, ensuring they meet both corporate and personal development objectives. Skilled in delegating responsibilities and closely monitoring product merchandising, guest service delivery, and sales strategy to support overall growth and profitability of the company.

Overview

19
19
years of professional experience

Work History

Multi-Unit Manager

Reitmans Canada
08.2020 - 11.2024
  • Developed strong teams within each store through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction.
  • Delivered desired KPI results consistently, driving team engagement thru on the spot coaching and encouragement.
  • Maintained high visual standards in both locations.
  • Defined clear targets and objectives and communicated to other team members.

Store Manager

Puma
08.2018 - 03.2020
  • Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands
  • Forecasted sales projections, inventory demand, and labor requirements to develop annual budget
  • Cultivated positive customer relations built on trust, service, and sound business practices
  • Coordinated employee schedules for optimum performance and shift coverage
  • Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards

Store Manager

Rockport Group
02.2016 - 07.2018
  • Opened Highest Volume Store in Vancouver
  • Exceeded Year's Sales Targets by 28%
  • Achieved budget targets with effective planning and expense management
  • Recruiting, Hiring and Retention
  • Performance Appraisals
  • Inventory Management
  • Succession Planning
  • Forecasted sales projections, inventory demand, and labor requirements to develop annual budget
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction
  • Maintained store standards in merchandising, security, and visual presentation

Store Manager

Nine West
03.2006 - 04.2015
  • Fostered service-oriented environment tailored to proactively assessing and meeting customer needs
  • Provided consistent feedback and training to empower team members in confident and personable service-delivery
  • Forecasted sales projections, inventory demand, and labor requirements to develop annual budget
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
  • Coordinated employee schedules for optimum performance and shift coverage
  • Coordinated efficient incoming and outgoing product movements, as well as successful merchandising strategies
  • Reviewed key performance metrics with staff to drive store service and profitability

Education

Situational Leadership, Time Management, Organizational Skills -

Edge Institute

Skills

  • Goals & Results Oriented
  • Strong Leadership
  • Highly Detail Oriented
  • Effective Planning and Execution
  • Customer relations
  • Task prioritization
  • Strong Visual Merchandiser
  • Inventory organization
  • Sales growth
  • Staff development

Timeline

Multi-Unit Manager

Reitmans Canada
08.2020 - 11.2024

Store Manager

Puma
08.2018 - 03.2020

Store Manager

Rockport Group
02.2016 - 07.2018

Store Manager

Nine West
03.2006 - 04.2015

Situational Leadership, Time Management, Organizational Skills -

Edge Institute

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Fabiola Reyes