Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fabiola Morales

Murrieta

Summary

Familiar with bidding processes, vendor relations and file management. Conducts thorough research, maintains records and prepares reports. Dedicated to smooth, efficient and accurate work. Work well with other's and easily adjusted.

Overview

19
19
years of professional experience

Work History

Vendor Relations

FM General Contractors
10.2021 - 04.2024
  • Maintained positive vendor relations to build strong partnerships.
  • Enhanced vendor relations by effectively communicating and negotiating contracts.
  • Improved vendor relations through timely payments and effective communication.
  • Investigated and resolved invoicing discrepancies to maintain good vendor relations.
  • Upheld strong vendor relations and sourced new vendors for specific needs.
  • Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
  • Streamlined accounts payable process, improving vendor relations while reducing instances of late payments.
  • Generate and provide copies of Insurance policy.

Project Manager

NEC Building Services Inc
08.2018 - 10.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled jobs.
  • Met project deadlines
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Prepared and submitted project invoices for review and approval.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress, and technical problems.

Insureance Rep

Veronica's Insurance
11.2013 - 07.2017
  • Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
  • Inspected insured personal property to determine insurance risk, balancing client need against company parameters.
  • Performed policy renewal and record retention.
  • Promoted and sold insurance policies to individuals over-year period.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
  • Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.
  • Supported customers in insurance application completion while liaising between company and client.
  • Negotiated favorable terms with carriers on behalf of clients, securing competitive pricing for high-quality coverage plans.
  • Assisted in the development of marketing materials aimed at attracting new customers, increasing brand awareness in the market.
  • Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Met with customers to provide information about available products and policies.

Customer Service Representative/Inventory

Casa Linda Furniture
03.2008 - 02.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Sales Associate

WSS Warehouse Shoe Sale
10.2005 - 03.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Frontier High School
Whittier Ca
06.2008

Skills

  • Vendor Relations
  • Client relationships management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Microsoft Excel
  • Complaint Handling
  • Follow-up skills
  • Scheduling
  • Team Development
  • Coordination
  • Retail store support
  • Project management abilities
  • Bilingual
  • Strategic Planning
  • Presentation Skills
  • Negotiation

Timeline

Vendor Relations

FM General Contractors
10.2021 - 04.2024

Project Manager

NEC Building Services Inc
08.2018 - 10.2021

Insureance Rep

Veronica's Insurance
11.2013 - 07.2017

Customer Service Representative/Inventory

Casa Linda Furniture
03.2008 - 02.2011

Sales Associate

WSS Warehouse Shoe Sale
10.2005 - 03.2008

High School Diploma -

Frontier High School

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Fabiola Morales