Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fabiola Mimbela

Fabiola Mimbela

San Jose

Summary

Passionate and experienced multi-professional coordinator with 14 years expertise who builds lasting client relationships. Highly committed to enhancing customer satisfaction as well as operational efficiency; known for problem solving, multitasking and streamlining processes. Always reliable at providing an excellent customer experience.

Overview

15
15
years of professional experience

Work History

Supervisor /Junior Project Manager

Managed Facilities Solutions
San Jose
01.2016 - Current
  • Supervised daily operations and team performance to ensure service quality standards.
  • Coordinated teams of 10+ movers, drivers, and support staff, assigning tasks and monitoring performance.
  • Resolved on-site issues and customer concerns promptly, maintaining high client satisfaction.
  • Planned, managed, and executed projects from initiation to completion.
  • Managed transportation, packing, and IT relocation logistics for multiple offices.

Sales/Customer Service Agent

Aloha Hawaii Tours
Oahu
02.2023 - 10.2023
  • Assisted clients with flight, hotel, and tour reservations.
  • Created travel itineraries for individuals and groups.
  • Provided excellent support to international clients with diverse accents.
  • Processed payments, cancellations, changes, and refunds according to policies.
  • Provided information on destinations, travel regulations, and special services.
  • Provided high-quality customer support via phone, email, and chat.
  • Resolved client issues, complaints, and emergencies efficiently.
  • Upsold travel packages, excursions, and premium services to maximize revenue.

Manager/Sales

Restaurant / Bar
Chapultepec
07.2011 - 05.2015
  • Assisted upper management with 100% employee time cards, training, and inventory
  • Improved alcohol brew overall sales by 70% through customer interaction and knowledge of inventory
  • Assisted management with 90% of coordinating employee scheduling, responding to customer complaints, resolving conflict between staff and customers, and maintaining a positive work environment

Education

Bachelor's Degree - Accounting

Cecytej Jalisco College of Scientifics and Technology
Guadalajara, Mexico
01.2008

Skills

  • Bilingual (Spanish / English)
  • Excellent customer service
  • Booking management systems
  • Travel planning expert
  • Outstanding communication and negotiation skills
  • Fast learner and high retention ability
  • Employee training
  • Performance management
  • Inventory control
  • Team leadership
  • Problem solving
  • Project management
  • Multitasking
  • Remote work is available

Timeline

Sales/Customer Service Agent

Aloha Hawaii Tours
02.2023 - 10.2023

Supervisor /Junior Project Manager

Managed Facilities Solutions
01.2016 - Current

Manager/Sales

Restaurant / Bar
07.2011 - 05.2015

Bachelor's Degree - Accounting

Cecytej Jalisco College of Scientifics and Technology
Fabiola Mimbela