Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fabiola Marin

Corning,CA

Summary

Dynamic Care Coordinator with proven expertise in case management and customer service at Pneumacare Health and Wellness. Successfully enhanced patient satisfaction through effective conflict resolution and timely follow-ups. Strong organizational skills and a commitment to compliance ensured high-quality care and fostered valuable community partnerships.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Pneumacare Health and Wellness
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Used company software and databases to maintain records of services performed and patient conditions.

Health Advocate

Rolling Hills Clinic
06.2021 - 07.2024
  • Handled large cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Optician Technician

Corning Eye Care Center
06.2016 - 07.2021
  • Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
  • Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
  • Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
  • Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
  • Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.

Education

High School Diploma -

Tokay High School
Lodi, CA
05.2002

Skills

  • Case management
  • Organizational skills
  • Customer service
  • Customer relations
  • Verbal and written communication
  • Cash handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Care Coordinator

Pneumacare Health and Wellness
07.2024 - Current

Health Advocate

Rolling Hills Clinic
06.2021 - 07.2024

Optician Technician

Corning Eye Care Center
06.2016 - 07.2021

High School Diploma -

Tokay High School

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Fabiola Marin