Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
7
7
years of professional experience
Work History
Veterinary Technician (Part-time)
Chino Valley Equine Hospital
Chino
04.2020 - Current
Trained new team members on proper handling techniques and clinic protocols.
Recorded detailed patient histories and updated medical records accurately.
Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Prepared and reviewed records and consent forms.
Assisted veterinarians in performing examinations and surgeries on animals.
Conducted laboratory tests, including blood work and urinalysis for diagnostics.
Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
Office Manager
Mission Equine Hospital
San Juan Capitrano
03.2023 - 12.2024
Managed office supplies and equipment to ensure operational efficiency.
Coordinated scheduling and appointments for staff and management teams.
Recruited, interviewed and selected employees to fill vacant roles.
Interpreted and explained work procedures and policies to brief staff.
Maintained accurate records of financial transactions and invoices.
Maintained filing system for records, correspondence and other documents.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Property Assistant Manager
Newmark Knight Frank
Newport Beach
01.2019 - 03.2020
Assisted in managing tenant relations and addressing inquiries effectively.
Coordinated property maintenance requests with vendors and contractors promptly.
Organized tenant move-in and move-out procedures for seamless transitions.
Maintained accurate records of property operations and financial transactions.
Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Handled resident complaints and expedited maintenance requests.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Oversaw daily operations, maintenance, and administration of various properties.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Education
Medical Billing And Coding -
American Career College
CA
06-2015
Some College (No Degree) - Business Administration
Golden West College
Huntington Beach, CA
Skills
Customer service focused
Problem resolution
Planning and organizational abilities
Excellent communication skills
Influencing, leading, and delegating abilities
Experience in Microsoft Office: Word, Excel, Power Point
Experience in Yardi
Team Management
Efficient under pressure, always meet deadlines
Negotiating skills
Patient care
Medical record management
Laboratory testing
Surgical assistance
Animal handling
Appointment scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Office Manager
Mission Equine Hospital
03.2023 - 12.2024
Veterinary Technician (Part-time)
Chino Valley Equine Hospital
04.2020 - Current
Property Assistant Manager
Newmark Knight Frank
01.2019 - 03.2020
Medical Billing And Coding -
American Career College
Some College (No Degree) - Business Administration