FABIOLA CASTELLANOS
Victorville
Summary
Hardworking Warehouse Worker with more than 7 years of experience in a warehouse fulfillment and distribution environment. Familiar with all aspects of logistics, shipping and receiving and general warehouse operations, including forklift safety and customer care. Service Quality Staff Development/Coaching, Team Building, Vision.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
19
19
years of professional experience
Work History
Ops Manager
Kohls Distribution Center
San Bernardino
07.2023 - Current
- Supervise a team of associates to ensure operational goals are met
- Provide coaching, training, and development opportunities for team members
- Address performance issues and conduct regular performance evaluations
- Plan and delegate daily tasks to ensure smooth workflow
- Monitor productivity and efficiency within the department
- Implement and enforce quality standards to ensure customer satisfaction
- Ensure the work environment complies with company and safety regulations
- Collaborate with other supervisors and managers to achieve overall distribution center goals
- Address and resolve operational and employee concerns promptly
- Strong leadership and decision-making abilities
- Knowledge of distribution center operations or supply chain processes
- Familiarity with warehouse management systems (WMS) and related technology
- Excellent communication, organizational, and problem-solving skills
Area Manager II
Nordstrom Distribution Center
San Bernardino
09.2014 - 07.2023
- Proficient in Warehouse Management Systems (WMS) with a strong understanding of operational workflows and processes
- Effectively identify team challenges, provide ongoing support, and ensure alignment with operational standards to achieve performance goals
- Supervise and optimize production activities, develop schedules, and ensure compliance with company policies and safety protocols
- Collaborate with equipment and process teams to maintain quality standards and adherence to established protocols
- Create and manage employee vacation schedules to ensure uninterrupted production and staffing needs
- Oversee and prioritize production processes, ensuring timely implementation of production plans and deadlines
- Coordinate unloading, picking, staging, and loading of products to ensure accurate and efficient shipping operations
- Certified forklift trainer with experience in training and maintaining safety protocols for equipment usage
- Monitor and maintain accurate product inventory, ensuring team accountability and seamless inventory management
- Communicate proactively with the Warehouse Manager to address current stock levels, anticipate challenges, and resolve potential order issues
General Manager
Taco Bell INS.
Brea
01.2006 - 01.2011
- Managed employee hiring and development processes, fostering growth and increasing their value to the organization
- Organized and coordinated business activities to effectively achieve company objectives and operational goals
- Participated in and facilitated training and development programs provided by the organization to enhance team skills and performance (Taco Bell)
- Identified and motivated employees, building a cohesive team focused on collaboration and achieving shared objectives
- Contributed strategic ideas for business direction, including development of documentation and operational plans
- Established scheduling policies, setting minimum and maximum work hours to ensure workforce efficiency and compliance with labor standards
- Investigated cost management procedures, analyzing variances between actual costs and budgets to recommend improvements
Education
High school Diploma -
Network Operating Systems: Windows
Server Applications: MS Exchange/Outlook
Some College (No Degree) - Computational Science
Southern New Hampshire University
Hooksett, NHSkills
- Warehouse management
- Supply chain management
- Team leadership
- Employee training
- Performance evaluation
- Quality assurance
- Inventory management
- Operational efficiency
- Safety compliance
- Effective communication
- Problem solving
- Strategic planning
Certificate
- Leadership Foundations
- Lean Six Sigma Foundations
- Masting Commutations as a Leader
Timeline
Ops Manager
Kohls Distribution Center
07.2023 - Current
Area Manager II
Nordstrom Distribution Center
09.2014 - 07.2023
General Manager
Taco Bell INS.
01.2006 - 01.2011
High school Diploma -
Network Operating Systems: Windows
Server Applications: MS Exchange/Outlook
Some College (No Degree) - Computational Science
Southern New Hampshire University