Fabiola Bernabe
Fresno
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
6
6
years of professional experience
Work History
Team Lead
Fresno Yosemite Airport
Fresno, CA
05.2025 - 11.2025
- Manage daily staff scheduling to ensure proper coverage during shifts.
- Support and assist team members with customer service inquiries and problem resolution.
- Coordinate workflow and communicate updates between management and staff.
- Maintain high standards of customer satisfaction through effective team leadership.
- Train new staff on customer service protocols and company policies to enhance team performance.
- Monitor daily operations to identify areas for improvement in service delivery and efficiency.
Senior Record Clerk
Fresno Guest Homes
Fresno, CA
01.2024 - 01.2025
- Applied knowledge of medical terminology to accurately manage patient information, assist with care documentation, and support billing and communication with healthcare professionals.
- Provided compassionate assistance to elderly residents, ensuring their comfort and well-being.
- Coordinated daily activities and communicated effectively with staff and families.
Accounting/ Admin Assistant
Central Fish
Fresno, CA
01.2020 - 01.2024
- Maintain accurate financial records, process invoices, and monitor payments and receipts.
- Reconcile bank statements and support month-end and year-end closing activities.
- Utilize accounting software and Excel to manage ledgers and generate reports.
- Organize and file financial documents in compliance with company policies.
- Communicate with vendors regarding billing issues and payment status.
Education
Associate's degree - Business Administrative
Fresno City College
Fresno, CA01.2024
Skills
- Customer Service
- Multi-Line Phone Systems
- Scheduling & Coordination
- File & Records Management
- Office/Practice Management Software
- Professional Communication
- Organization & Time Management
- Conflict resolution
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Fresno Yosemite Airport
05.2025 - 11.2025
Senior Record Clerk
Fresno Guest Homes
01.2024 - 01.2025
Accounting/ Admin Assistant
Central Fish
01.2020 - 01.2024
Associate's degree - Business Administrative
Fresno City College