FABIO ALTAMIRANO
St. Catharines,ON
Summary
Diligent parking attendant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Skilled in data entry and prioritization, I consistently deliver exceptional support, ensuring customer satisfaction and fostering long-term relationships.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Canadian Tire Bank
05.2006 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
PDG (Professional Dispatch Group)
Canadian Tire
05.1998 - 05.2006
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of shift fleet vehicles.
Front End Associate
Comissos Food Market
01.1995 - 01.1998
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with restocking team to ensure high-demand products were always available.
- Boosted customer loyalty, remembering regular customers' names and preferences.
Education
Associate of Applied Science - Computer Network Operations
Niagara College
WellandAssociate of Arts - Social Studies Education
Niagara College
WellandSkills
- Customer service
- Effective listening
- Critical thinking
- Data entry
- Follow-up skills
- Organized
- Reliable
- Flexible
- Client relations
- Customer satisfaction measurement
- Product knowledge
- Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Canadian Tire Bank
05.2006 - 05.2024
PDG (Professional Dispatch Group)
Canadian Tire
05.1998 - 05.2006
Front End Associate
Comissos Food Market
01.1995 - 01.1998
Associate of Applied Science - Computer Network Operations
Niagara College
Associate of Arts - Social Studies Education
Niagara College
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