Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Fabio Abreu Velosa

Montreal,Canada

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Waiter-bartender

Restaurant Brazeiro
05.2015 - 03.2020
  • Began as a busboy eventually moving onto waitering and bartending
  • In charge of taking orders, as well as answering questions from customers
  • In charge of bar management, from stock to cleanliness, as providing customer service
  • Assisted chef in the preparation of plates when staff shortages occurred
  • Assisted in the preparation of the opening of the restaurant as well as its closure
  • Assisted in the placement, registration, and management of certain inventory at the restaurant

Bussboy-dishwasher

Restaurant Boccacinos
01.2014 - 03.2015
  • Assisted picking up plates, cleaning plates, and returning plates to the kitchen for re-use
  • Assisted the chefs in packaging, storing, and organizing produce
  • Assisted chefs and other employees in cleaning the restaurant during closing time and prior to opening
  • Was in charge of directing and instructing newer employees of the same position

Bag boy

Provigo
02.2013 - 01.2014
  • Assisted the Cashier in bagging clients goods
  • Assisted clients with the transportation of good to his or her vehicle
  • Assisted in product placement/replacement on shelves
  • Assisted the customer service employees with providing aid to customers be it answering questions or providing directions

Education

Bachelor of Arts - Political Science

University of Concordia
Montreal, QC
10-2024

Diploma - Law & Society

Vanier College
01.2016

Diploma -

John F. Kennedy High School
01.2013

Skills

  • Fluent in English
  • Fluent in French
  • Fluent in Portuguese
  • Fluent in Spanish
  • Reliable
  • Punctual
  • Works well under pressure
  • Accustomed to working with heavy work loads
  • Experience in directing juniors
  • Experience in instructing juniors
  • Decision-making
  • Problem-solving
  • Adaptability and flexibility

Volunteer Experience

Assisted swimming instructor, YMCA, Mile End district, Volunteered as an assisted swimming instructor for children

Languages

English
Native or Bilingual
French
Full Professional
Portuguese
Professional Working
Spanish
Professional Working
Italian
Elementary

Timeline

Waiter-bartender

Restaurant Brazeiro
05.2015 - 03.2020

Bussboy-dishwasher

Restaurant Boccacinos
01.2014 - 03.2015

Bag boy

Provigo
02.2013 - 01.2014

Diploma - Law & Society

Vanier College

Diploma -

John F. Kennedy High School

Bachelor of Arts - Political Science

University of Concordia

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Fabio Abreu Velosa