Fabienne Andre
North York,ON
Summary
- Seeking a position as a Cashier, Customer Service Representative.
- Over 10 years of Customer Service utilizing great tack and diplomacy.
- Three years of Administration experience providing great support and efficiency.
- Proficient in all phases of back-office work: cross-trained to handle front-desk
- Self-starter: takes initiative to ensure that work is done efficiently
- Thrive in fast-paced environments, able to multiple tasks simultaneously.
- Strong documentation skills with a focus on insuring accuracy
- Establish excellent rapport with patients and staff within a work environment.
- Ability to speak fluently in French and English
- Proficient in MS Office 2016, including Word, PowerPoint, Excel, and Outlook
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dental Lab. Assistant
Durban Dental Lab.
01.2022
Customer Service
Amazon
01.2021
Admin Office Help
JFCFC
01.2015
Customer Service Representative
Jones New York
01.2007
Office Administrative Assistant
North Park Medical Center
01.2006
Office Administrative Assistant
Albion Walking Clinic, Toronto
01.2005
Front Store Stuck Up
Toy R Us
01.2022 - 01.2023
Classroom Help Assistant
Gosford Public School
01.2019 - 01.2020
Assistant Manager
McDonald
01.2018 - 01.2019
Supervisor
Tim Horton
01.2016 - 01.2017
Office Help Assistant
Access Career Agency
01.2012 - 01.2014
French Program Assistant
JFCFC/Early Years center
01.2009 - 01.2011
Production Clerk
Casa Bella Window Inc
01.2007 - 01.2008
Telephone Operator
A.G.A. P Insurance Company
01.2000 - 01.2001
Education
ACCES Employment
01.2023
Ontario Tourism Education Corporation
01.2023
Ontario Tourism Education Corporation
01.2023
George Brown College
01.2023
Academy of Learning College
01.2006
Skills
- Troubleshooting
- Analytical Thinking
- Relationship Building
- Problem-Solving
Accomplishments
- Enrolled laboratory in a quality control (QC) program and managed all project activities.
- Directly supervised Number medical laboratory staff.
- Continually expanded on already in-depth knowledge of medical terminology by attending medical technology courses and seminars.
Bilingual
French and English
Customer Service
- Prompt, consistent and able to follow direction easily
- Greeted all incoming customers in a polite and professional manner
- Experienced in dealing with different customers, including those with demanding behaviours
- Flexible in everyday work routines
Relevant Experience
- Administration and Organization Skills
- Receives and welcomes customers
- Provide information and referral support to the community
- Answered telephone calls in English and French languages
- Produced documents in English and French languages
- Operated six-line switchboard and relayed telephone messages to staff
- Resolved customers problem according to guidelines established by the company
- Assisted customer’s decisions about different type of products and/or services
- Made changes or updates to a customer’s profile or account information
- Provide secretarial Assistant to staff as appropriate
- Provide telephone support and reminder call
- Communicated customers through a variety of means by telephone, e-mail, fax, mail correspondence, or in person
- Handled general questions and complaints and assisted with outreach activities
References
Available Upon Request
Certification
- Area of certification Training - Timeframe
- Area of expertise License - Timeframe
Languages
English
Professional Working
French
Professional Working
Timeline
Dental Lab. Assistant
Durban Dental Lab.
01.2022
Front Store Stuck Up
Toy R Us
01.2022 - 01.2023
Customer Service
Amazon
01.2021
Classroom Help Assistant
Gosford Public School
01.2019 - 01.2020
Assistant Manager
McDonald
01.2018 - 01.2019
Supervisor
Tim Horton
01.2016 - 01.2017
Admin Office Help
JFCFC
01.2015
Office Help Assistant
Access Career Agency
01.2012 - 01.2014
French Program Assistant
JFCFC/Early Years center
01.2009 - 01.2011
Customer Service Representative
Jones New York
01.2007
Production Clerk
Casa Bella Window Inc
01.2007 - 01.2008
Office Administrative Assistant
North Park Medical Center
01.2006
Office Administrative Assistant
Albion Walking Clinic, Toronto
01.2005
Telephone Operator
A.G.A. P Insurance Company
01.2000 - 01.2001
ACCES Employment
Ontario Tourism Education Corporation
Ontario Tourism Education Corporation
George Brown College
Academy of Learning College