FABIEN YONGUE
St. Albert,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant to the General Manager
Brasseries du Cameroun
2016.03 - 2022.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed research to collect and record industry data.
- Organized weekly staff meetings and logged minutes for corporate records.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Created PowerPoint presentations for business development purposes.
Administrative Secretary
Saint Michael Seminary
2015.02 - 2016.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Administrative Clerk
First Trust
2013.05 - 2015.01
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into [Software] system and updated customer contacts with information to keep records current.
- Assisted management with supervision of store.
- Consistently reviewed payroll, ensuring appropriate staff levels at all times.
Education
MBA - Management
University of Dschang
Dschang, Cameroon11.2014
BBA - Management
University Dschang
Dschang, Cameroon10.2012
Skills
- Report Analysis
- Meeting Minutes
- Program File Distribution
- Data Entry Documentation
- Customer Service
- Workers' Compensation Knowledge
- Back Office Operations
- Advanced MS Office Suite Knowledge
- Mail Management
- Employee Training
- Project Management
- Critical Thinking
Timeline
Administrative Assistant to the General Manager
Brasseries du Cameroun
2016.03 - 2022.09
Administrative Secretary
Saint Michael Seminary
2015.02 - 2016.03
Administrative Clerk
First Trust
2013.05 - 2015.01
MBA - Management
University of Dschang
BBA - Management
University Dschang
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