FABIANA TRINDADE
Toronto
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Elegant spa and studio
05.2022 - Current
- Managed a team of 4 hairstylists and Aestheticians by managing their appointments, emails, phone calls and organizing their schedules
- As a receptionist I have gathered excellent customer service knowledge, by being polite and communicative, I am able to understand the clients needs and de-escalate any issues that might occur
- In addition, in this job I have prepared the work space for our employees allowing them the extra help while keeping the customer content
- Likewise, I am constantly cleaning the space allowing for a clean and welcoming space for our customers
- I have gathered further organization skills by preparing bill payments, keeping track of the expenses and taking both cash and debit/credit transactions
- Furthermore, by being both fluent in English and Portuguese I am able to understand a larger group of customers helping me better assist their needs and concerns.
Cashier
Trigo Bakery
08.2020 - 01.2022
- I worked at a bakery in which I was responsible for stocking all inventory, cleaning all surfaces, welcoming in customers, taking customers orders and checking them out
- I performed to the best of my abilities from the beginning which allowed me to gather customer service knowledge while learning new skills such as cutting deli meats, stocking inventory, dealing with cash and debit/credit transactions and making different foods and coffees for our customers
- In addition I gathered organization, punctuality and problem-solving skills as I was working with different people and dealing with various customers daily.
Co-op Student
Accounting firm
02.2019 - 06.2019
- In grade 11 I had the opportunity to do Co-op in an accounting firm where I learned how to do tax returns, organize files, organize billing information for our clients, answer phone calls and learn from an accountant how important it is to be organized especially when dealing with taxes
- In this position I learned a lot about taxes and the skills needed to succeed when working in a fast paced environment
- Furthermore as a result of being eager to learn I was called by the employer various times to come work for him on the weekend as he needed the extra help
- This experience allowed meto be learn the importance of punctuality, organization, problem-solving and customer service skills.
Education
Bachelor's - Human Rights And Equity Studies
York University
Toronto, ON05.2027
OOSD - Highschool
Bishop Marrocco
01.2020
Skills
- Punctuality
- Leadership Skills
- Strong work ethic
- Goal orientated
- Ability to manage and organize information
- Fluent in English and Portuguese
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Receptionist
Elegant spa and studio
05.2022 - Current
Cashier
Trigo Bakery
08.2020 - 01.2022
Co-op Student
Accounting firm
02.2019 - 06.2019
Bachelor's - Human Rights And Equity Studies
York University
OOSD - Highschool
Bishop Marrocco
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