Fabiana Molina
Angus,ON
Summary
Self-directed event coordinator with over 5 years in the event industry delivering great experiences in form of events.
Over 15 years delivering outstanding customer service, ensuring clients, stakeholders and organization's needs are met. Very organized, detail oriented and a team player professional with expertise in managing costs and budgets while establishing partnerships with vendors and clients for optimal savings.
Experience in coordinating and training event staff, providing guidance and orientation. Equipped with strong leadership skills with experience in planning, execution, and logistics of large scale events in Toronto such as CNE and Royal Winter Fair.
Overview
15
15
years of professional experience
Work History
EVENT SPECIALIST SUPERVISOR
SHOWTECH POWER AND LIGHTING
05.2018 - 06.2023
- Planned large-scale events such as CNE, One of a Kind Show, Royal Winter Fair, Restaurants Canada and more.
- Providing cost estimates to clients, following up on installation and delivery of services.
- Training new staff on company system, promoting good customer service practices, onboard new team members.
- Interfaced with clients to understand event objectives.
- Liaison between clients, unions and technical team.
- Analysis and interpretation of client's technical drawings and equipment lists.
- Managed event logistics and operations, scheduling staff according to work demand.
- Provided exhibitor services sales, coordination and billing, such as banner installations, AV/ Production/IATSE labor, booth cleaning services, parking and others for major events such as Toronto International Boat Show, Collision, SIAL, Honda Indy
- Overseeing successful planning and implementation of large scale events, acting as an event specialist for electrical and mechanical infrastructure installation such as CNE with over 700 exhibitors and 1.4 million attendees
- Conducting audit and post event evaluation, making financial reports and show recap to improve process and services.
- Invoice generation and on-site payment collection with over 90% effectiveness and yearly revenue growth.
EVENT STAFF
HOCKEY HALL OF FAME
01.2017 - 01.2018
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to guests, in events such as weddings, social gatherings, birthday parties and corporate events with over 400 guests.
- Escalated concerns where needed, addressed guests complaints and special needs.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
EVENT COORDINATOR
W EVENT BOUTIQUE
05.2017 - 09.2017
- Oversaw setup and breakdown of wedding decorations and supplies.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Supervised personnel and directed in multiple events, ensuring staff is compliant to all the health regulations.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Promoting and selling events through around 30 cold calls daily and offering tours for prospects interested in the venue.
RELATIONSHIP MANAGER
SANTANDER BANK
11.2014 - 07.2015
- Planning and execution of events with VIP customers to promote bank's product portfolio and investment opportunities.
- Hired catering services, entertainment service providers, and set up venue accordingly.
- Provided investment advisory, managing customers' financial needs and daily bank operations for high-income customers with an average of CAD$ 6MM in assets.
- Provided solutions and responded to clients' complaints to regulatory bodies.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Managing and fostering professional relationships to ensure business continuity and revenue growth.
RELATIONSHIP MANAGER
CITIBANK
01.2012 - 03.2014
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction in a portfolio of over 600 customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in industry events and trade shows to promote products and services.
ACCOUNT MANAGER
ITAUBANK S.A - Sao Paulo
08.2008 - 11.2011
- Built and strengthened long-lasting client relationships based on finding the adequate financial product to the customer, ensuring financial needs are met.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on bank products and finance terms and legislation.
- Contributed to team objectives in fast-paced environment.
- Part of one of the biggest bank mergers in history, being an active leader to ensure a smooth transition. M
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
Advanced Diploma - BUSINESS
CENTENNIAL COLLEGE
Toronto, ON05.2018
Post-Degree Certificate - EVENTS MANAGEMENT
CENTENNIAL COLLEGE
TORONTO, ON05.2017
Bachelor of Science - HOSPITALITY
ANHEMBI MORUMBI UNIVERSITY
BRAZIL12.2002
Skills
- Ability to work under pressure and to adapt to a fast-changing work environment
- Event planning, execution and coordination, team leading
- Market and data analysis, events reports
- Project Management and business development
- Excellent time management, focused on conflict resolution, problem solving, decision making and customer satisfaction
- General knowledge of IATSE, Electrical Union Rules and regulations for events
- ESA regulations, food and health regulations, Floor Plan drawing and interpretation
- Smart-serve certificate; Microsoft Office suite and Google tools, SYSPRO, CANVA
- Ungerboeck/EBMS user
- Great Knowledge of Digital Platforms/Social Media
Timeline
EVENT SPECIALIST SUPERVISOR
SHOWTECH POWER AND LIGHTING
05.2018 - 06.2023
EVENT COORDINATOR
W EVENT BOUTIQUE
05.2017 - 09.2017
EVENT STAFF
HOCKEY HALL OF FAME
01.2017 - 01.2018
RELATIONSHIP MANAGER
SANTANDER BANK
11.2014 - 07.2015
RELATIONSHIP MANAGER
CITIBANK
01.2012 - 03.2014
ACCOUNT MANAGER
ITAUBANK S.A - Sao Paulo
08.2008 - 11.2011
Advanced Diploma - BUSINESS
CENTENNIAL COLLEGE
Post-Degree Certificate - EVENTS MANAGEMENT
CENTENNIAL COLLEGE
Bachelor of Science - HOSPITALITY
ANHEMBI MORUMBI UNIVERSITY
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