Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fabiana Lima

Cambridge

Summary

Dynamic District Manager with a proven track record at Guess Canada, excelling in operational efficiency and strategic decision management. Enhanced store performance through effective inventory control and leadership development, achieving consistent revenue growth. Strong analytical skills and relationship building fostered a collaborative environment, driving productivity improvements across multiple locations.

Overview

15
15
years of professional experience

Work History

District Manager

Guess Canada
06.2015 - 07.2025
  • Supported operational strategies to enhance store performance and customer satisfaction.
  • Assisted in managing inventory levels to optimize stock availability and reduce waste.
  • Collaborated with team members to improve communication and streamline processes across locations.
  • Monitored daily sales reports to identify trends and inform management decisions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

District Training Manager

Guess Canada
12.2013 - 06.2015
  • Developed and implemented training programs to enhance staff competency and operational efficiency.
  • Facilitated workshops to promote best practices in customer service and employee engagement across multiple districts.
  • Conducted needs assessments to identify skill gaps and tailored training initiatives accordingly.
  • Mentored new trainers, ensuring adherence to organizational standards and consistent delivery of content.
  • Analyzed training effectiveness through participant feedback and performance metrics, driving continuous improvement efforts.
  • Spearheaded onboarding processes for new employees, fostering a supportive environment that promotes retention and growth.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
  • Evaluated employee progress and provided constructive feedback, leading to improved job performance.
  • Organized workshops and seminars for employees at all levels, promoting a culture of continuous learning within the organization.
  • Collaborated with management to identify training needs and develop appropriate solutions.
  • Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
  • Streamlined district training processes for increased efficiency and productivity.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Managed all exempt employee coaching, training, and performance improvement actions.

Store Manager

Guess Canada
05.2010 - 12.2013
  • Led team in achieving sales targets through effective training and motivation strategies.
  • Streamlined inventory management processes, reducing stock discrepancies and enhancing efficiency.
  • Developed and implemented staff scheduling systems to optimize labor costs and improve service levels.
  • Analyzed customer feedback to drive improvements in product offerings and store layout.
  • Implemented performance metrics to assess team productivity, driving continuous improvement initiatives.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Education

High School Diploma -

Monsignor Doyle C.S.S
Cambridge, ON

Skills

  • Operational efficiency management
  • Customer relations
  • Strategic decision management
  • Leadership development
  • Compliance assessment and evaluation
  • Productivity improvements
  • District growth management
  • Operational improvement
  • Time management
  • Relationship building
  • Inventory control
  • Strategic development
  • Strong analytical skills

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

District Manager

Guess Canada
06.2015 - 07.2025

District Training Manager

Guess Canada
12.2013 - 06.2015

Store Manager

Guess Canada
05.2010 - 12.2013

High School Diploma -

Monsignor Doyle C.S.S

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Fabiana Lima