Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fabiana Gioia

Winnipeg,MB

Summary

Flexible and hardworking professional with strong planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cleaner

Copa Cleaning
Winnipeg, MB
08.2022 - Current
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Managed workload across houses and satisfied customer needs for cleaning standards and details.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.

Guest Experience Leader

McDonald's
Winnipeg, Brazil
08.2018 - 08.2022
  • Responsible for restaurant lobby administration.
  • Worked closely with guests, with high degree of respect for privacy.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Helped on other areas, such drink station, cashier and cleaning duties

Sales and Catering Manager

Buffet Zest Cozinha Criativa
Sao Paulo, Brazil
08.2008 - 04.2015
  • Managed sales team and developed menu
  • Consulted with clients regarding menu choices
  • Developed service contracts
  • Coordinated events on-site
  • Costumer Service

Education

Food Handler Certificate -

Province of Manitoba/Immigrant Centre
Winnipeg, MB
2015

Bachelor of Sciences - Nutritional Sciences

Centro Universitario Sao Camilo
Sao Paulo
2005

Skills

  • Service Quality
  • Facility Management
  • Operational Efficiency
  • Physically-fit with good stamina

Certification

St. Mark James Training

Winnipeg, MB

Issue Date: Aug 16, 2022

Expiry Date: Aug 16, 2025


  • Standard Child Care First Aid CPR B / AED
  • Standard First Aid with CPR C & AED

Timeline

Cleaner

Copa Cleaning
08.2022 - Current

Guest Experience Leader

McDonald's
08.2018 - 08.2022

Sales and Catering Manager

Buffet Zest Cozinha Criativa
08.2008 - 04.2015

Food Handler Certificate -

Province of Manitoba/Immigrant Centre

Bachelor of Sciences - Nutritional Sciences

Centro Universitario Sao Camilo

Similar Profiles

CREATE PROFILE
Fabiana Gioia