Fabiana Barreto
Moreno Valley
Summary
Dynamic professional with extensive experience at 7-Eleven, excelling in employee training and customer service. Proven ability to enhance team performance and resolve conflicts effectively. Bilingual in Spanish and English, skilled in cash management and inventory control, ensuring operational excellence and customer satisfaction. Committed to fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
RIS Coach
7-eleven
Moreno Valley
12.2023 - Current
- Developed training materials to enhance employee skills and knowledge.
- Trained and mentored new staff on store operations and customer service.
- Supervised staff and conducted regular training sessions.
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw daily store activities to ensure compliance with company policies.
- Implemented best practices for merchandising to improve product visibility.
- Collaborated with management to address employee performance issues effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Oversaw cash management processes including deposits and reconciliations.
- Enforced company policies and safety standards among employees consistently.
Billing Customer Service Representative
Optimum
Irvine
08.2021 - 11.2023
- Assisted customers with billing inquiries and account issues.
- Explained billing statements and charges to customers clearly.
- Responded promptly to all customer requests for assistance with billing matters.
- Supported customers in understanding bills and navigating online payment portal for a smoother experience.
- Resolved complex billing disputes promptly to enhance customer satisfaction.
- Processed payments and adjustments for customer accounts efficiently.
- Processed payments received from customers by mail or online banking systems.
- Maintained accurate records of customer interactions and transactions.
- Managed account information using billing software to ensure accuracy and reliability.
- Collaborated with other departments within the company to resolve billing discrepancies quickly and accurately.
- Actively monitored incoming calls, emails, chats for billing-related questions, inquiries from customers.
- Escalated complex issues to management for further resolution.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
Store Manager
7-Eleven
08.2019 - 08.2021
- Manage a team of 17 associates.
- Trained staff on sales floor operations to enhance overall team effectiveness.
- Support them with any additional questions and concerns and encourage them to always provide the best customer service to keep our customers returning.
- Ensured daily inventory controls were accurately maintained to support store operations.
- Reviewed inventory regularly to align stock levels with store demands.
- Completed daily cash and purchase summaries, ensuring accuracy in financial reporting.
- Completed all banking transactions promptly to ensure smooth financial operations.
Assistant Store Manager
7-Eleven
06.2017 - 01.2019
- Managed inventory orders to align with store demand and optimize stock levels.
- Thoroughly and routinely reviewed the inventory on hand to be accurate for the store's needs.
- Delivered fast, friendly service to enhance customer satisfaction.
- Managed financial records accurately.
- Trained incoming franchise owners, equipping them with essential skills and standards for successful operations.
Senior Sales Associate
7-Eleven
03.2014 - 01.2017
- Created welcoming atmosphere to enhance customer experience.
- Managed inventory orders to maintain stock levels.
- Maintained store cleanliness and organization to improve customer satisfaction.
Sales Associate
7-Eleven
11.2011 - 01.2014
- Assisted customers promptly and courteously to enhance satisfaction.
- Maintained store presentation and cleanliness to create an inviting shopping environment.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the store environment.
- Operated cash register and processed customer transactions efficiently.
Education
Social Science -
Santa Ana Community College
Santa Ana06-2013
High School -
Saddleback High School
Santa Ana06-2010
Skills
- Customer Service
- Staff development
- Compliance management
- Inventory control
- Cash management
- Problem Solver
- Team building
- Active listening
- Open-Mindedness
- Integrity
- Bilingual: Spanish and English
- Computer proficiency
- Conflict resolution
Timeline
RIS Coach
7-eleven
12.2023 - Current
Billing Customer Service Representative
Optimum
08.2021 - 11.2023
Store Manager
7-Eleven
08.2019 - 08.2021
Assistant Store Manager
7-Eleven
06.2017 - 01.2019
Senior Sales Associate
7-Eleven
03.2014 - 01.2017
Sales Associate
7-Eleven
11.2011 - 01.2014
Social Science -
Santa Ana Community College
High School -
Saddleback High School