Erik Wagenvoorde
Vernon,Canada
Summary
Dynamic professional with extensive experience at Centra Windows, excelling in project coordination and cross-functional communication. Proven track record in enhancing customer satisfaction through effective issue resolution and installation expertise. Skilled in Windowmaker and Flowfinity, driving operational efficiency, and maintaining high-quality standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Single Family Retail Administrator
Centra Windows
Kelowna, Canada
09.2024 - Current
- Coordinate order documentation and scheduling between sales, manufacturing, and installation teams.
- Ensure accurate data entry and adherence to internal systems and workflows.
- Support project execution through accurate scheduling, while communicating thoroughly with install managers.
Service Technician
Centra Windows
Kelowna, Canada
05.2023 - 08.2024
- Diagnosed and resolved post-installation issues efficiently, enhancing customer satisfaction and reducing repeat visits.
- Provided hands-on technical solutions while communicating clearly with homeowners.
- Gained deeper understanding of product performance and long-term customer expectations.
Window and Door Installer
Centra Windows
Kelowna, Canada
08.2020 - 05.2023
- Installed windows and doors to Centra’s high-quality standards across diverse residential projects.
- Maintained safety protocols, site cleanliness, and customer rapport throughout each job.
- Collaborated closely with team leads and project managers to meet timelines and specifications.
Production Supervisor
Value Village
Kelowna, Canada
04.2018 - 07.2020
- Led a team in a high-volume retail environment, managing workflow, staffing, and quality control.
- Implemented daily operational strategies to improve productivity and reduce waste.
- Trained new team members and enforced safety and performance standards.
Education
BBA - Finance Specialty
Okanagan College
Kelowna, BC06-2018
Skills
- Windowmaker
- Flowfinity
- Scheduling
- Project Coordination
- Order Management
- Cross-Functional Communication
- Risk Identification
- Issue Resolution
- Microsoft Excel
- Installation Expertise
- Service Expertise
- Process Standardization
References
References available upon request.
Timeline
Single Family Retail Administrator
Centra Windows
09.2024 - Current
Service Technician
Centra Windows
05.2023 - 08.2024
Window and Door Installer
Centra Windows
08.2020 - 05.2023
Production Supervisor
Value Village
04.2018 - 07.2020
BBA - Finance Specialty
Okanagan College
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