Fabian Trujillo

• Assisted in developing an effective system for tracking client requests from initial contact through resolution.
• Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

● Same As Above.

• Created reports on customer feedback, complaints, and suggestions for management review.
• Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.

• Handled money transactions accurately while following company procedures for handling cash payments.
• Delivered food orders promptly and courteously.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Monitored dining room for cleanliness and proper set-up at all times.

• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Balanced daily transactions on a computerized point-of-sale system.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Resolved customer complaints professionally in accordance with company policy.