Fabian Nwachukwu
London,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Trinity Plus Limited
Liverpool England, UK
02.2020 - 12.2023
- Provided technical support when necessary to resolve complex problems.
- Promoted available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Generated ideas for improving workflows across the organization's various teams.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Administrative Assistant
Emmitt Business Services
Dallas TX, USA
02.2017 - 11.2019
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained accurate department and customer records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Answered questions from customers regarding products and services offered by the company.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Advanced Diploma - Health And Social Care
Online Business School
Coventry, United Kingdom09-2023
Bachelor of Science - Management And Leadership
Anglia Ruskin University
London United KingdomSkills
- Payment Management
- Customer Relationship Management
- Customer Needs Assessment
- Account Management
- Research Capabilities
- Call Control
- Technical Support
- Customer Engagement
- Appointment Coordination
- Time Management
- Conflict Resolution
- Analytical Skills- Excel, Power BI
- Collaborating tools- Microsoft teams, zoom, Google meet
- MS Office suite- Word, Excel, powerpoint
- CRM Tools- Salesforce, zendesk, Servicenow
References
References available upon request.
Timeline
Customer Service Executive
Trinity Plus Limited
02.2020 - 12.2023
Administrative Assistant
Emmitt Business Services
02.2017 - 11.2019
Advanced Diploma - Health And Social Care
Online Business School
Bachelor of Science - Management And Leadership
Anglia Ruskin University
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