Fabian Linero Brito
Ottawa,ON
Summary
Cybersecurity and Cloud Computing Engineer with a strong background in Systems Engineering and expertise in Engineering Project Management. I am deeply passionate about technology, particularly in cybersecurity and cloud computing infrastructure. With over a decade of experience as a technology leader, I've played a critical role in providing support for operations, optimizing infrastructure, mitigating risks, and ensuring legal and organizational compliance. I hold several international certifications, including Project Management Professional (PMP - PMI), AWS Certified Solutions Architect, ITIL V4, Fortinet Sdwan Architech, Certified solution specialist network security, Fortinet AWS/Azure cloud security administrator. Throughout my career, I have consistently delivered successful technological infrastructure projects in areas such as LAN/WLAN networks, backup systems, two-way radio communication systems, fatigue detection and collision prevention systems, electronic security, and information systems, among others. My commitment to ongoing professional development has equipped me with extensive knowledge of current applications and services and a keen awareness of emerging technological trends. I have a unique ability to shape and implement a company's technological strategy, ensuring efficient, profitable, and secure utilization of resources that align with organizational objectives.
Overview
16
16
years of professional experience
10
10
Certification
Work History
Technical Support Engineer P3
Fortinet
Remoto, Cundinamarca
01.2022 - Current
- Advance troubleshooting on the core Fortinet products – Fortigate, and Fortiproxy
- Consultation of technical documentation, bulletins and release notes for known problems
- Collection, analysis and change recommendations of configuration information
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Resolved complex technical problems through root cause analysis techniques.
- Conducted research on technical products in order to make recommendations to customers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Collaborated with teams to solve technical customer problems across product suites.
- Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
- Contributed to knowledge base by creating and maintaining articles and other technical documents.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Infrastructure and Support Coordinator
Glencore - CI Prodeco
The Paso, Cesar
09.2009 - 12.2021
- Manage and coordinate the resources of the Systems and Communications area of Calenturitas mine
- Propose, lead and support projects in the systems and telecommunications area at the Calenturitas mine, to achieve the objectives established by the organization
- Guarantee the correct functioning of the technological infrastructure services, according with the availability of services established in the SLAs
- Control of costs and budgets of the area
- Propose / execute optimization measures for assigned budgets
- Generate and promote a respectful, cooperative work environment in the systems and communications area of the Calenturitas mine; recognizing and valuing the contribution of each of the individuals in teamwork.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Support Engineer
Dialnet ISP
Santa Marta, Magdalea
09.2007 - 09.2009
- Implementation and Administration of Lan and Man networks in the state using wired and wireless technologies
- Administration of services (Internet Channels, VoIP Communication, Data Channels
- Coordination of activities of technical support groups.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
- Monitored system performance to ensure optimal functioning of services.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education
Project Managment Specialist -
Universidad Del Norte
Santa Marta - Col01.2011
Bachelor of Science - System Engineering
Universidad Del Magdalena
Santa Marta - Colombia09-2008
Skills
- Critical Thinking
- Computer Security
- Technical Troubleshooting
- Performance Optimization
- Complaint Management
- Technical Expertise
- Issue Escalation
- Malfunction Diagnosis
- ITSM Software
- Technical Support
- Firewall Installation
- Product Knowledge
- Customer Relationship Management
- Root Cause Analysis
- Technical Documentation
- System Troubleshooting
- Process Improvement
- Interpersonal Communication
- Project Management
- Teamwork and Collaboration
Certification
- NSE7 SD-WAN Architec, Fortinet
- Fortinet Azure Cloud security Administrator, Fortinet
- AWS Certified Solutions Architect – Associate, Amazon
- ITIL V4, Axelos
- NSE6 Cloud Security AWS, Fortinet
- Microsoft Azure Fundamentals -AZ900, Microsoft
- Network Security Architect – NSE7, Fortinet
- Network Security Professional – NSE4, Fortinet
- Network Security Associate – NSE1, NSE 2 and Network Security Associate NSE 3, Fortinet
- Certification PMP, PMI - Project management Institute
- Specialist in Engeniering Projet Management, Universidad del Norte
- Cisco CCNA I y II, UNAD
- Certification in Telecomunications Infrastructure, Legrand
- Access Wireless WiNG, Extreme Network
Languages
- Spanish, Native
- English, Proficent
- Portuguese, Intermediate
Affiliations
- Running.
- Gym workouts.
Accomplishments
- Multiple recognitions for outstanding performance in customer service.
Timeline
Technical Support Engineer P3
Fortinet
01.2022 - Current
Infrastructure and Support Coordinator
Glencore - CI Prodeco
09.2009 - 12.2021
Support Engineer
Dialnet ISP
09.2007 - 09.2009
Project Managment Specialist -
Universidad Del Norte
Bachelor of Science - System Engineering
Universidad Del Magdalena