Overview
Work History
References
Timeline
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Fabian Gbem

Fabian Gbem

Project Manager
Winnipeg,Manitoba

Overview

11
11
years of professional experience

Work History

Dovina Technologies, Agile Scrum Master
06.2018 - Current
  • Facilitated scrum ceremonies (daily scrum, reviews, retrospectives and planning)
  • Facilitated projects in IT and Pharmaceutical industries
  • Tracked and communicated team velocity, sprint/release progress, resource availability
  • Collaborated closely with product owner on backlog refinement to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for estimation
  • Utilized Jira and Azure DevOps for uploading and managing backlog items, requirements, defects and reporting
  • Introduced regular backlog refinements and story point-based estimations to project teams which increased team clarity on upcoming task requirements thus ensuring Definition of Ready before sprints
  • Used JIRA to maintain product backlog and sprint backlog, creating and tracking user stories, sprint planning, tracking and managing sprints
  • Also created Scrum and Kanban boards, status reports, burn up charts and burn down charts
  • Promoted cross-functionality among development team to increase team effectiveness, continuous improvement and growth of all team members
  • Promoted transparency among all team members working on all team projects while identifying and removing team impediments to enhance productivity and efficiency.

Banking Advisor

Royal Bank of Canada, RBC
01.2017 - 06.2018
  • Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
  • Account opening, loan maintenance, credit card maintenance, credit line maintenance and mortgage maintenance
  • Proactively point out areas of account growth and offers to clients while engaging in beyond-banking conversations that can benefit clients
  • Multi-tasking by operating various financial applications through-out the day to properly service client needs while diligently respecting clients’ time
  • Contribute to team results by supporting all colleagues to be successful in meeting and exceeding client needs and expectations
  • Ensuring to show care, competency to and build connection with every client to deliver exceptional and memorable client experience with every client.

Accounts Receivable Officer, Team Lead

Commercial Credit Adjusters
12.2014 - 01.2017
  • Delinquent account management and account recovery
  • Managed and documented all accounting transactions
  • Addressed and managed customer complaints, escalation and concerns
  • Collaborated with team to ensure efficient quality of work ensuring each individual team member met and exceeding their targets
  • Collaborated with customers to analyze information and functional requirements to create, update and prioritize financial plans for customers
  • Managed work schedules, team procedures, time and attendance systems
  • Preparation of detailed reporting showing up to date accounts recovery status and bi-weekly team member performances
  • Trained agents in job duties and company policies.

Customer Service Specialist

Lifetouch
06.2013 - 12.2014
  • Responded and resolved customer inquiries received via phone, email or in person ensuring customer satisfaction
  • Received, processed and tracked customer orders using Lifetouch system while ensuring complete accuracy of orders
  • Communicated effectively with other team members to drive team efficiency and collaboration while being actively involved in the continuous improvement of the department
  • Performed administrative duties to keeps files updated accurately

References

References available upon request.

Timeline

Dovina Technologies, Agile Scrum Master
06.2018 - Current

Banking Advisor

Royal Bank of Canada, RBC
01.2017 - 06.2018

Accounts Receivable Officer, Team Lead

Commercial Credit Adjusters
12.2014 - 01.2017

Customer Service Specialist

Lifetouch
06.2013 - 12.2014

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Fabian GbemProject Manager