Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gouri Sahni

Toronto,Canada

Summary

Skilled Interactive Media specialist with a track record of excellence, possessing strong analytical skills and employing creative problem-solving techniques. Hold hands-on experience in Digital Media Strategy, Design, and Project Management and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks.


I am known for - adaptability, creativity, and a results-oriented mindset.

I am committed to - making meaningful contributions and advancing organizational goals with a unique design-thinking mindset.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Manager and Owner

SkinSmart
04.2024 - 08.2024
  • Project Manager and Owner of the digital product idea - SkinSmart
  • SkinSmart aims to simplify the strenuous process of ideal skincare product research by blending Artificial Intelligence with Skincare
  • Led the end-to-end design and strategy for SkinSmart, an AI-powered skincare platform offering personalized skincare recommendations based on user assessments
  • Conducted user research, developed personas, and created user journey maps
  • Designed high-fidelity wireframes and prototypes for a seamless UX
  • Collaborated on functional requirements and managed the product's branding and marketing using the Trinity Strategy focusing on user behavior and outcomes
  • Implemented UAT testing, resolving usability issues and enhancing the user journey

UX/UI Designer and Strategist

Centennial College
03.2024 - 04.2024
  • Worked on the website redevelopment and social media enhancement project for the Hellenic Canadian Academic Association of Ontario, completing it within a 2-month time frame.
  • Enhanced and streamlined the process of membership onboarding by conducting thorough research, competitive analysis, and website content audit.
  • Identified and addressed usability issues through heuristic evaluations, leading to website refinements that better served user needs.
  • Designed engaging visuals using high-fidelity prototypes to optimize new website design using Figma, enhancing the overall user onboarding and engagement experience.
  • Developed a strategic plan for integrating social media with the website to expand user outreach.

Sales and Marketing Coordinator

EasyImprint
03.2024 - 04.2024
  • Developed and implemented sales strategies to achieve company objectives
  • Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
  • Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
  • Coordinated marketing campaigns across multiple channels, including digital platforms, print media, and events.
  • Created compelling and engaging content for the e-commerce platform, including product descriptions, posts and multimedia content.

Sales Associate

Glentel Inc.
10.2023 - 01.2024
  • Assisted customers in selecting personalized wireless solutions using extensive knowledge of mobile technology, resulting in 25-35% sales conversion.
  • Consistently exceeded individual and team sales targets by promoting mobile phones and plans from reputable providers, including Bell, Virgin Plus, Rogers, Fido, Lucky Mobile, and Chatr.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.

Client Specialist

BDE Marketing Inc.
03.2023 - 09.2023
  • Identified and converted potential donors to monthly donors, with an average of 20-25% donor conversions per week, for the SickKids Hospital, Trillium Hospital, Plan International Canada, and UNICEF campaigns.
  • Conducted in-depth user research to gain insights into donor behaviors, preferences, and motivations.
  • Provided strategic guidance and creative input to enhance campaign effectiveness and drive results.
  • Developed and implemented fundraising strategies, while building and maintaining relationships with donors, volunteers, and other stakeholders and handling recruitment.

Seller Support Specialist

Amazon
08.2021 - 07.2022
  • Managed seller escalations and customer service operations across Europe, North America, and Indian markets
  • Utilized Tardis software for multi-language support and collaborated with cross-functional teams to resolve complex seller issues in Paragon Case Management and CSC in-built software
  • Assisted with sales analysis, product brand guidelines, policy implementation, and project planning for operational improvements

Multi-Channel Operations Customer Support Associate

Amazon
06.2019 - 07.2021
  • Managed Customer Service (CS) Operations for India in multiple departments including business-to-business (B2B), retail, and large appliances.
  • Handled a wide range of responsibilities, from managing business customer queries on account setups, loyalty programs, and GST-related issues, to coordinating bulk orders and ensuring smooth communication between vendors and customers.
  • Contributed to Successful launch of Business Image Verification Team as a Project Associate, by analyzing buyer data and implementing verification procedures, conducting market research, and executing operational improvements resulting in a 15-20% efficiency boost.
  • Improved overall customer experience by proactively identifying areas for process improvement within the support department.

Education

Post Graduate Diploma - Interactive Media Management

Centennial College
Toronto, ON
01.2025

Post Graduate Diploma - International Business Management

Sheridan College
09.2023

Bachelor of Business Administration - Business Administration

Guru Gobind Singh Indraprastha University
06.2019

Lean Management for All Sectors -

Six Sigma Academy Amsterdam (SSAA)
07.2021

Skills

  • Prototyping
  • User Research
  • Design thinking
  • Visual design
  • User Experience Testing
  • Content Strategy
  • Adobe Creative Suite
  • Usability Testing
  • Client Relationship Management
  • Business Analysis
  • Sales Support
  • Scrum Management
  • Project planning and development
  • Agile Methodology
  • Teamwork and Collaboration
  • Analytical Thinking

Accomplishments

Managed a team of 15-20 associates, assisting the Team Manager in high-pressure environments. Led escalation management, driving cross-functional collaboration. Identified opportunities for Operational Process Improvement through ad hoc deep-dive analysis of business challenges and applying data-driven insights to propose and implement strategic solutions.

Certification

Lean Management for All Sectors, Six Sigma Academy Amsterdam (SSAA), 07/01/21

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Project Manager and Owner

SkinSmart
04.2024 - 08.2024

UX/UI Designer and Strategist

Centennial College
03.2024 - 04.2024

Sales and Marketing Coordinator

EasyImprint
03.2024 - 04.2024

Sales Associate

Glentel Inc.
10.2023 - 01.2024

Client Specialist

BDE Marketing Inc.
03.2023 - 09.2023

Seller Support Specialist

Amazon
08.2021 - 07.2022

Multi-Channel Operations Customer Support Associate

Amazon
06.2019 - 07.2021

Post Graduate Diploma - Interactive Media Management

Centennial College

Post Graduate Diploma - International Business Management

Sheridan College

Bachelor of Business Administration - Business Administration

Guru Gobind Singh Indraprastha University

Lean Management for All Sectors -

Six Sigma Academy Amsterdam (SSAA)

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Gouri Sahni