Faaiq Ahamat
Toronto,Ontario
Summary
Forward-thinking Operations Specialist bringing 5+ years of expertise in sales for retail businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Excel and Microsoft Word.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Lead Product Specialist
Unique Travels And Tours
01.2019 - Current
- Negotiated contracts with suppliers, securing favorable terms that led to cost savings without compromising on quality standards.
- Conducted comprehensive competitor analyses to identify opportunities for differentiation within market space.
- Championed process improvements that increased overall operational efficiency within department.
- Developed innovative strategies to optimize use of resources and meet company goals.
- Improved product performance by conducting in-depth market research and analysis.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Tracked key metrics and developed spreadsheets and data models.
- Implemented effective training programs for new hires, fostering positive work environment and increasing employee retention rates.
- Excellent communication skills, both verbal and written.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased sales by 10%
Team Lead
Journeys
03.2020 - 09.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Generated new sales leads to achieve and exceed monthly sales goals by 5%.
- Directed and supervised team of 8 engaged in communicational and organizational development.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Achieved $15,000+ in sales consistently each month
Customer Service Agent
Dunia Malayua Dunia Islam
05.2016 - 09.2019
- Communicating to multiple customers directing them to desired locations (Food Festival) and guiding them appropriately to specific stalls
- Assisting customers with correct information as well as providing assistance for disability customers as and when needed
- Advocated on behalf of organization to promote sales pitch or for fundraising events
- Worked along with team members to ensure customers were well satisfied and taken care of during community events.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Commerce Real Estate Management - Real Estate Management (Minor in Finance)
Ted Rogers School of Management TMU
Toronto, ON 05.2020 - 2024.05
High School - undefined
Don Mills Collegiate Insititute
Toronto, ON 09.2016 - 2020.05
Skills
Awards
Awarded Ontario Scholar award in 2020
Timeline
Bachelor of Commerce Real Estate Management - Real Estate Management (Minor in Finance)
Ted Rogers School of Management TMU
05.2020 - 2024.05
Team Lead
Journeys
03.2020 - 09.2022
Lead Product Specialist
Unique Travels And Tours
01.2019 - Current
High School - undefined
Don Mills Collegiate Insititute
09.2016 - 2020.05
Customer Service Agent
Dunia Malayua Dunia Islam
05.2016 - 09.2019
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