Darshan Raval
Business Management
Moncton,New Bronswick
Summary
Resourceful Project Manager with 4 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Associate
Tim Horton's
Moncton, New Brunswick
01.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Executes excellent sales floor merchandising and selling.
Customer Service Representative
The UPS Store
Thunder Bay, Ontario
11.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Lower Bay Technician
superior Oil Change
Thunder Bay, Ontario
09.2021 - 11.2021
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
Business Development & Marketing Manager
Powertrons Mobiility (Co-Founder)
Ahmedabad, Gujarat
09.2019 - 09.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Created reports and presentations detailing business development activities.
Project Lead
Dimpal Industries
Ahmedabad, Gujarat
06.2019 - 09.2019
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Produced quality standards, checklists, report templates and processes.
- Monitored project progress, examined risks and set forth contingency plans.
Education
Diploma - Automobile
LJ Polytechnic
Ahmedabad 08.2013 - 07.2016
Bachelor of Technology - Automobile Engineering
INDUS UNIVERSITY
Ahmedabad, India 08.2016 - 07.2019
Post Graduate Course - International Business Management
Confederation College of Applied Arts And Technology
Thunder Bay, ON 09.2021 - 04.2022
Skills
Inbound and outbound calling
B to B Support
Complaint resolution
Sales expertise
Quality assurance
Cross-functional team collaboration
Key stakeholder relationship building
Creative problem solving
Technical Support
Order fulfillment
Strategic sales knowledge
Warehousing functions
CRM
Shipping procedures understanding
Accomplishments
Build a Team for Make-In India and managed to perform various Projects.
- Co-Found a company POWERTRONS MOBIILITY.
- Motorcycle building and customization on freelancing bases .
- Workshop management for 6 months as apart of academic program.
- Took part in a National Event of ECO GREEN VEHICLE CHALLENGE (EGVC-2017) and stood 8th.
- AEROREX project has been covered by renowned newspaper such as Gujarati Daily (DIVYA BHASKAR)
and Tally Media Channels such as TV9 NEWS CHANNEL, MANTAVYA NEWS CHANNEL, VR
LIVENEWS CHANNEL, AAJ TAK (NEWS TAK & GUJARAT TAK) and Web News Channels such as
ETV BHARAT. - Mentioned by well-known Radio station 91.1 by RJ Harshil on 4 June 2019.
- YouTube Links :
a. NEWS TAK : https://youtu.be/20eiiYy-O-4
b. GUJARAT TAK : https://youtu.be/mBR19geDKfo
c. TV9 GUJARATI : http://bz.dhunt.in/6hpdf?handler=dailyTV&s=a&ss=wsp
d. MANTAVYA NEWS CHANNEL : https://youtu.be/mBR19geDKfo
e. ETV BHARAT : https://www.etvbharat.com/gujarati/gujarat/state/ahmedabad/indus-university-studentsdesign-
three-wheel-family-car-in-ahmedabad-indus-university-car-gujarat-ahmedabad-1-
1/gj20190604204135965
f. RJ HARSHIL : https://www.facebook.com/RJHarshil/videos/328492547830435/
Additional Information
Research Paper.
International Research Journal of Engineering and Technology (IRJET) Volume 6, Issue 4, April 2019 S.NO:1003
https://www.irjet.net/archives/V6/i4/IRJET-V6I41003.pdf
Timeline
Customer Service Associate
Tim Horton's
01.2022 - Current
Customer Service Representative
The UPS Store
11.2021 - 01.2022
Lower Bay Technician
superior Oil Change
09.2021 - 11.2021
Post Graduate Course - International Business Management
Confederation College of Applied Arts And Technology
09.2021 - 04.2022
Business Development & Marketing Manager
Powertrons Mobiility (Co-Founder)
09.2019 - 09.2021
Project Lead
Dimpal Industries
06.2019 - 09.2019
Bachelor of Technology - Automobile Engineering
INDUS UNIVERSITY
08.2016 - 07.2019
Diploma - Automobile
LJ Polytechnic
08.2013 - 07.2016