Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Darshan Raval

Business Management
Moncton,New Bronswick

Summary

Resourceful Project Manager with 4 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Associate

Tim Horton's
Moncton, New Brunswick
01.2022 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Executes excellent sales floor merchandising and selling.

Customer Service Representative

The UPS Store
Thunder Bay, Ontario
11.2021 - 01.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Lower Bay Technician

superior Oil Change
Thunder Bay, Ontario
09.2021 - 11.2021
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Removed trip hazards and other obstacles to maintain safe vehicle service work environment.


Business Development & Marketing Manager

Powertrons Mobiility (Co-Founder)
Ahmedabad, Gujarat
09.2019 - 09.2021
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Created reports and presentations detailing business development activities.

Project Lead

Dimpal Industries
Ahmedabad, Gujarat
06.2019 - 09.2019
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Produced quality standards, checklists, report templates and processes.
  • Monitored project progress, examined risks and set forth contingency plans.

Education

Diploma - Automobile

LJ Polytechnic
Ahmedabad
08.2013 - 07.2016

Bachelor of Technology - Automobile Engineering

INDUS UNIVERSITY
Ahmedabad, India
08.2016 - 07.2019

Post Graduate Course - International Business Management

Confederation College of Applied Arts And Technology
Thunder Bay, ON
09.2021 - 04.2022

Skills

Inbound and outbound calling

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Accomplishments

Build a Team for Make-In India and managed to perform various Projects.

  • Co-Found a company POWERTRONS MOBIILITY.
  • Motorcycle building and customization on freelancing bases .
  • Workshop management for 6 months as apart of academic program.
  • Took part in a National Event of ECO GREEN VEHICLE CHALLENGE (EGVC-2017) and stood 8th.
  • AEROREX project has been covered by renowned newspaper such as Gujarati Daily (DIVYA BHASKAR)
    and Tally Media Channels such as TV9 NEWS CHANNEL, MANTAVYA NEWS CHANNEL, VR
    LIVENEWS CHANNEL, AAJ TAK (NEWS TAK & GUJARAT TAK) and Web News Channels such as
    ETV BHARAT.
  • Mentioned by well-known Radio station 91.1 by RJ Harshil on 4 June 2019.
  • YouTube Links :
    a. NEWS TAK : https://youtu.be/20eiiYy-O-4
    b. GUJARAT TAK : https://youtu.be/mBR19geDKfo
    c. TV9 GUJARATI : http://bz.dhunt.in/6hpdf?handler=dailyTV&s=a&ss=wsp
    d. MANTAVYA NEWS CHANNEL : https://youtu.be/mBR19geDKfo
    e. ETV BHARAT : https://www.etvbharat.com/gujarati/gujarat/state/ahmedabad/indus-university-studentsdesign-
    three-wheel-family-car-in-ahmedabad-indus-university-car-gujarat-ahmedabad-1-
    1/gj20190604204135965
    f. RJ HARSHIL : https://www.facebook.com/RJHarshil/videos/328492547830435/

Additional Information

Research Paper.

International Research Journal of Engineering and Technology (IRJET) Volume 6, Issue 4, April 2019 S.NO:1003

https://www.irjet.net/archives/V6/i4/IRJET-V6I41003.pdf

Timeline

Customer Service Associate

Tim Horton's
01.2022 - Current

Customer Service Representative

The UPS Store
11.2021 - 01.2022

Lower Bay Technician

superior Oil Change
09.2021 - 11.2021

Post Graduate Course - International Business Management

Confederation College of Applied Arts And Technology
09.2021 - 04.2022

Business Development & Marketing Manager

Powertrons Mobiility (Co-Founder)
09.2019 - 09.2021

Project Lead

Dimpal Industries
06.2019 - 09.2019

Bachelor of Technology - Automobile Engineering

INDUS UNIVERSITY
08.2016 - 07.2019

Diploma - Automobile

LJ Polytechnic
08.2013 - 07.2016
Darshan RavalBusiness Management