Sudhakar Reddy Sheelam
Windsor,ON
Summary
Motivated and detail-oriented Human Resources professional with 4.2 years of experience at Amazon Development Centre in HR generalist functions, including HRIS management, employee relations, payroll processing, and benefits administration. Skilled in compliance with local labor laws and experienced in supporting both office and hybrid work environments. Strong communication and people management skills with working knowledge of Workday.
Diligent [Desired Position] with strong background in quality assurance. Demonstrated effective process improvements and compliance with industry standards. Proven ability in problem-solving and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TAA Svc Sr. Quality Associate
Amazon Development Centre Pvt Ltd
12.2021 - 11.2023
- Led HR service transitions, identifying process gaps and building quality frameworks from project inception.
- Conducted deep-dive analysis on HR escalations, identifying root causes and implementing corrective actions.
- Performed monthly payroll audits (Canada Holiday Audit), rectifying pay defects for 4,000+ associates.
- Managed project execution, ensuring deadlines were met and quality standards maintained.
- Collaborated with compliance, audit, and quality teams to ensure seamless HR operations.
- Managed the California pay code audit project, identifying and correcting over 22,000 data issues.
Associate, Centralized Time Keeping
Amazon Development Centre Pvt Ltd
09.2019 - 12.2021
- Resolved pay discrepancies and timekeeping issues through ticket-based escalations.
- Validated paycheques and resolved payroll defects across multiple geographies (USA, CAN, UK).
- Monitored time-tracking systems, identifying discrepancies and implementing corrective actions.
- Created and optimized Excel Macros, saving 1,020+ hours annually and improving HR process efficiencies.
- Developed and conducted refresher training sessions to improve HR compliance and efficiency.
Education
International Business Management - Logistics systems
St Clair College Zekelman School of Business
Windsor, ON04-2025
MBA - Accounting
Osmania University
Hyderabad, India01.2020
Skills
- HR Operations
- Payroll
- Employee Relations
- Quality Frameworks
- Project Management
- Stakeholder Management
- Compliance
- Escalation Handling
- Continuous Improvement
- Data Analytics
- Time Management
- Problem Solving
- Kronos
- PeopleSoft
- Payroll Central
- Salesforce
- QuickSight Dashboard
- Excel Macros
- SharePoint
- Trouble Ticketing Tools
- Problem-solving skills
- Team collaboration
- Quality management system
- Quality training
Certification
- Atlassian Agile Project Management – Professional Certificate, 05/26/25
- Structured Query Language (SQL) – Certified
Accomplishments
- Awarded Dazzler Award (11/01/19, 08/01/20, 09/01/20) and Q4 Master Blaster 2020 for exceptional performance.
- Received 9 customer accolades for problem resolution and service excellence.
- Developed 7 Excel macros, saving 1.80 FTE annually and streamlining HR processes.
- Conducted audits identifying 24,830 errors annually, improving payroll and compliance accuracy.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
TAA Svc Sr. Quality Associate
Amazon Development Centre Pvt Ltd
12.2021 - 11.2023
Associate, Centralized Time Keeping
Amazon Development Centre Pvt Ltd
09.2019 - 12.2021
International Business Management - Logistics systems
St Clair College Zekelman School of Business
MBA - Accounting
Osmania University
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