Maksym Perevuznyk
Calgary,AB
Summary
Dedicated and results-driven professional with a proven track record in enhancing operational efficiency and achieving tangible results. Known for my proactive problem-solving approach and commitment to delivering high-quality service. A team player with excellent communication skills, ensuring seamless collaboration in both individual and group settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Paypoint
10.2022 - 02.2024
- Received calls from agents and assisted them in resolving technical and financial issues
- Handled online stock orders
- Conducted presentations
- Composed and responded to emails
- Calculated transactions in Excel
- Maintained effective communication within the team.
- Maintained meticulous client notes in Salesforce system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved issues with the indexing of logs, ensuring accurate reporting of events.
- Responded to customer inquiries via email in a timely manner.
- Monitored customer feedback on social media platforms to identify potential issues quickly.
Control Room Operator
YODEL
07.2021 - 10.2022
- Initiated and led a team training program on the C3 System, enhancing overall team proficiency
- Responded to emails and phone calls
- Thrived in a fast-paced environment
- Handled radio calls and tasks using the C3 System
- Created spreadsheets, invoices, and reports
- Reported all information to the manager
- Proficient in Word, Excel, Outlook, Teams, and other programs.
Education
Math, English and Business -
SPS hatfield
01.2019
Chef Technologist -
Uzhhorod Colledge
01.2014
Skills
- Microsoft Office
- Team Player
- Individual Tasks
- Communicative
- Fluent in Ukrainian and Russian
- Research
- Written Communication
- Time Management
- Problem Solving
- Remote Office Availability
- Interpersonal Communication
- Task Prioritization
Languages Proficiency
English - Advanced, Ukraininan - Fluent,Russian - Fluent
Affiliations
- Hiking
- Travelling
- Cooking
- Badminton
Accomplishments
- Number of recognitions from my Managers at PayPoint for dedication to details and hard work
- Recognition and gratitude from ASDA managers for solving a difficult business issue which hasn't been solved for months
- Gratitude and Recognitions from different customers for resolving their payment issues and providing them an out of the box solution
Languages
English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Languages
- Advanced English, able to discuss and advise customers quickly and efficiently, being polite and professional, able to speak and write/type efficiently.
- Fluent Ukrainian - able to live translate from Ukrainian to English and back, staying professional,able to speak and write/type efficiently.
- Fluent Russian - able to speak Russian, understand different dialects of Russian, able to live translate from Russian to English or Ukrainian, able to speak and write/type efficiently.
References
References available upon request.
Timeline
Customer Service Advisor
Paypoint
10.2022 - 02.2024
Control Room Operator
YODEL
07.2021 - 10.2022
Math, English and Business -
SPS hatfield
Chef Technologist -
Uzhhorod Colledge
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