Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Seerat Fatima

Summary

Dynamic and results-oriented professional with a proven track record at Riwaj Hotel and Banquet Hall, excelling in relationship building and workload management. Work with same organization for more than 7 years for two different projects. Leveraged strong attention to detail and data entry skills to enhance operational efficiency and client satisfaction. Demonstrated leadership in mentoring staff, reducing turnover by fostering a culture of continuous improvement and teamwork.

Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.

Overview

14
14
years of professional experience

Work History

Administrative Assistant to the Director

Riwaj Hotel and Banquet Hall
06.2020 - 10.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Coordinated internal resources effectively to ensure seamless transitions between tasks delegated by the director during periods of high workload demand.

Manager in Training and Finance

Alrehman Hotel and Banquet Hall
02.2016 - 05.2020
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.

Manager of Operations

Alrehman Hotel and Marriage Hall
04.2013 - 01.2016
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Assistant Manager

Alrehman Hotel and Banquet Hall
02.2011 - 03.2013
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

MBA - Masters in Finance

University of Punjab Pakistan
02-2010

Bachelor of Arts - Social Sciences

University of Gujrat
07-2007

Skills

  • Customer service
  • relationship building
  • verbal and written communication
  • time managment
  • Strong organization
  • problem solving
  • fast learner
  • workload managment

Languages

English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Timeline

Administrative Assistant to the Director

Riwaj Hotel and Banquet Hall
06.2020 - 10.2024

Manager in Training and Finance

Alrehman Hotel and Banquet Hall
02.2016 - 05.2020

Manager of Operations

Alrehman Hotel and Marriage Hall
04.2013 - 01.2016

Assistant Manager

Alrehman Hotel and Banquet Hall
02.2011 - 03.2013

MBA - Masters in Finance

University of Punjab Pakistan

Bachelor of Arts - Social Sciences

University of Gujrat

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Seerat Fatima