Stephanie Villaruz
Panorama,BC
Summary
Results-driven professional with over 5 years of experience in customer service, team leadership, administrative support, and reservations management across various industries, including food service, telecommunications, hospitality, and construction. Skilled in client relationship management, operational efficiency, and delivering exceptional service in fast-paced environments. Strong communicator and problem solver, with a proven ability to adapt, collaborate, and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Reservations Agent
Panorama Mountain Resort
11.2023 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Improved overall revenue by up-selling additional services such as excursions, ski packages, and upgraded accommodations when appropriate.
- Participated in ongoing professional development opportunities related to industry trends and best practices in hospitality management.
Administrative Assistant
Clark Roofing
05.2024 - 11.2024
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained payroll information by calculating, collecting, and entering data.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated with cross-functional teams to gather necessary information, ensuring comprehensive and competitive tender submissions.
Customer Service Representative
GEXEL Telecom
10.2021 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Bethlehem Catholic High School
DiplomaSkills
- Office & Administrative Support
- Customer relationship management (CRM)
- Computer software proficiency
- Problem-solving skills
- Strong work ethic
- Sales & Marketing Strategies
- Scheduling and calendar management
- Call center operations
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Bisaya
Native or Bilingual
Hiligaynon
Native or Bilingual
Japanese
Limited Working
Timeline
Administrative Assistant
Clark Roofing
05.2024 - 11.2024
Reservations Agent
Panorama Mountain Resort
11.2023 - Current
Customer Service Representative
GEXEL Telecom
10.2021 - 11.2023
High School Diploma -
Bethlehem Catholic High School
Similar Profiles
Mallory SheanMallory Shean
Supervisor at Panorama Mountain Resort – T BarSupervisor at Panorama Mountain Resort – T Bar
Emily ClareEmily Clare
Tour & Travel Specialist at Panorama Mountain ResortTour & Travel Specialist at Panorama Mountain Resort
OLIVIA HOWARDOLIVIA HOWARD
General Store Clerk - Seasonal Position at Panorama Mountain ResortGeneral Store Clerk - Seasonal Position at Panorama Mountain Resort