ALJHEN CHRISTINE MORENO
Crew Member
Toronto,ON
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Restaurant Crew Member
Burger King
North York, ON
09.2021 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Conducted various administrative duties and errands.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Handled lines and cables to tie and untie barges and boats.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
Front Desk Receptionist
Astoria Plaza
Pasig City, Philippines
02.2020 - 03.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Cashier
Jennie Moreno
Camiling, Tarlac
01.2015 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Checked personal identifications during alcohol and tobacco sales.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Camiling Catholic School Inc.,
Camiling,Tarlac,PH 06.2014 - 03.2018
High School Diploma -
STI College Tarlac
Tarlac,PH 06.2018 - 03.2020
Associate of Science - Tourism Management With Concentration in Travel
Holy Angel University
Angeles City,Pampanga,PH 08.2020 - 12.2020
Associate of Science - Tourism Management
Humber College
Etobicoke, ON 09.2021 - Current
Skills
Food preparation
Sanitation protocols
Food safety compliance
Equipment monitoring
Food safety
Equipment operation
Food preparation and safety
Sales expertise
Verbal and written communication
Beverage preparation
Menu memorization
Ordering procedures
Food running
Product promotion
Customer engagement
Cash Handling
Hospitality service expertise
Telephone etiquette
Interactive communication skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I am an International Student in Humber College studying Tourism Management and I really want to work with the profession that is connected to my course for my achievement and dream in life and to my future career.
Certification
Manulife Travel Insurance Certification, Manulife - April 2022
Timeline
Manulife Travel Insurance Certification, Manulife - April 2022
04-2022
Accessibility for Ontarians with Disability Act (AODA)
01-2022
Vancouver Specialist Program
10-2021
Restaurant Crew Member
Burger King
09.2021 - Current
Associate of Science - Tourism Management
Humber College
09.2021 - Current
International English Language Testing System
12-2020
Associate of Science - Tourism Management With Concentration in Travel
Holy Angel University
08.2020 - 12.2020
Front Desk Receptionist
Astoria Plaza
02.2020 - 03.2020
High School Diploma -
STI College Tarlac
06.2018 - 03.2020
Cashier
Jennie Moreno
01.2015 - 12.2019
High School Diploma -
Camiling Catholic School Inc.,
06.2014 - 03.2018