Loveleen Kaur
Abbotsford,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Coast Capital Savings
03.2023 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Opened and closed branch. Processed branch accounting summaries and corporate reports by balancing and ran the branch vault daily.
- Received phone calls, performed member outreach, responded to customers' requests, identified research, and resolved member issues.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Manager & Shift Supervisor (2022)
Subway
02.2020 - Current
- Led employee performance reviews and discussed improvement strategies with each team member.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed day-to-day operations, including supervision and assignment delegation for 10+-member team. Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Trained employees in inventory practices, POS systems and product knowledge, contributing to 70% increase in customer satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Supervisor
Sabji Mandi Supermarket
09.2019 - 07.2023
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
- Helped store management meet standards of service and quality in daily operations.
Education
Business Management
Kwantlen Polytechnic University
Surrey, BC09.2021
Food Safety And Quality Assurance
Canadian Institute of Food Safety
Abbotsford, BC09.2020
Skills
- Service Optimization
- Flexible and Adaptable
- Active Listening
- Problem-Solving and leadership
- Reliable and Trustworthy
- Organizational and Interpersonal Skills
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Member Service Representative
Coast Capital Savings
03.2023 - Current
Manager & Shift Supervisor (2022)
Subway
02.2020 - Current
Shift Supervisor
Sabji Mandi Supermarket
09.2019 - 07.2023
Business Management
Kwantlen Polytechnic University
Food Safety And Quality Assurance
Canadian Institute of Food Safety
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