Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LENA NGUYEN

Brampton

Summary

A receptionist with exceptional interpersonal skills and a warm, welcoming demeanor. Proficient in managing multi-line phone systems and efficiently directing calls to appropriate personnel. Skilled in handling inquiries from clients and visitors in a professional and courteous manner. Demonstrates strong organizational abilities, effectively managing schedules, appointments, and meeting arrangements. Proficient in maintaining a tidy and organized reception area, ensuring a positive first impression for guests. Experienced in handling administrative tasks such as data entry, filing, and managing correspondence. Possesses excellent communication skills, both verbal and written, and is adept at managing inquiries via email and in-person interactions. Able to work effectively under pressure and in fast-paced environments while maintaining a high level of professionalism.

Overview

16
16
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT & BILLING

Creative Designs Orthodontics Studio
09.2023 - 05.2024
  • Efficiently managed inbound calls from dental offices and coordinated pickup requests for various dental appliances.
  • Organized pickups and deliveries across multiple regions, including Toronto, Scarborough, and Etobicoke, ensuring timely transportation of materials.
  • Communicated effectively with dental offices to schedule cases, arrange pickups and deliveries, and accommodate any changes to orders or deadlines.
  • Demonstrated familiarity with a diverse range of dental appliances, including Essix, Hawleys, and Thermo Night Guards.
  • Prepared labels and securely packaged dental appliances for courier shipments, ensuring accurate documentation and compliance with privacy regulations.
  • Utilized QuickBooks to generate invoices, manage billing processes, and reconcile accounts for dental appliance transactions.
  • Facilitated communication with suppliers to order dental materials, manage inventory levels, and ensure timely delivery of supplies.
  • Provided support to dental offices by responding to inquiries via email, coordinating digital scans for appliance production, and maintaining a database of digital records.
  • Completed general office tasks such as cleaning, restocking supplies, and organizing workspace to maintain an efficient working environment.
  • Assisted in the preparation of shipments, including cutting tape for lingual wires and creatively packaging dental appliances for delivery.

ADMINISTRATIVE ASSISTANT

Omega Heating & Air
01.2023 - 09.2023
  • Opened and closed the office daily
  • Assisted customers with booking appointments to get their HVAC systems fixed
  • Validated customer sales orders and created associated invoices for Enercare, Omega clients, and separate builders
  • Performed recordkeeping and document filing tasks to organize important company information
  • Oversaw office supply inventory, usage, and replenishment for fast-paced office environment
  • Kept the office floors clean with regular sweeping, mopping, and vacuuming.

ADMINISTRATIVE ASSISTANT

International Realty Canada
08.2018 - 12.2022
  • Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Book and confirm appointments
  • Upload and edit listings on Toronto Multiple Listing System
  • Drafting and maintaining legal documents (various types of contracts)
  • Maintaining all official records and keeping them updated.

ADMINISTRATIVE ASSISTANT

Sotheby's International Realty Canada
09.2017 - 08.2018
  • Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Handle all media and public relations inquiries
  • Book and confirm appointments
  • Upload and edit listings on Toronto Multiple Listing System
  • Made copies, sent faxes, and handled all outgoing correspondence.

ADMINISTRATIVE ASSISTANT

Intercity Realty Inc, Brokerage
11.2016 - 09.2017
  • Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Handle all media and public relations inquiries
  • Book and confirm appointments
  • Upload and edit listings on Toronto's Multiple Listing System
  • Made copies, sent faxes, and handled all outgoing correspondence.

ADMINISTRATIVE ASSISTANT

iPro Realty Ltd
03.2011 - 11.2016
  • Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Book and confirm appointments
  • Upload and edit listings on Toronto's Multiple Listing System
  • Photocopy and fax time sensitive, private, and confidential documents.

RECEPTIONIST/DEAL SECRETARY

Sutton Liberty Group
04.2010 - 03.2011
  • Train all new staff members on operation protocols and how to use office programs
  • Answer multi-line switch phone system and direct phone calls
  • Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Book and confirm appointments through Lone Wolf
  • Upload and edit listings on Toronto's Multiple Listing System
  • Distribute mail
  • Photocopy and fax time sensitive, private, and confidential documents.

RECEPTIONIST

Century 21 Elite Real Estate Ltd
03.2008 - 04.2010
  • Answer multi-line switch phone system and direct phone calls
  • Book and confirm appointments, manage receptionist area including greeting clients
  • Upload and edit listings on Toronto's Multiple Listing System
  • Enter new real estate transactions into Lone Wolf
  • Invoice other brokerages for agents' commissions
  • Photocopy and fax time sensitive, private, and confidential documents.

Education

Executive Administrative Assistant -

CDI College
04.2005

High School Diploma -

Glen forest Secondary School
06.2004

Skills

  • Records administration
  • Manage correspondence
  • Clerical support
  • Organize files
  • Set appointments
  • Correspondence preparation
  • Schedule control
  • File updating
  • Training

Languages

English
Vietnamese

Timeline

ADMINISTRATIVE ASSISTANT & BILLING

Creative Designs Orthodontics Studio
09.2023 - 05.2024

ADMINISTRATIVE ASSISTANT

Omega Heating & Air
01.2023 - 09.2023

ADMINISTRATIVE ASSISTANT

International Realty Canada
08.2018 - 12.2022

ADMINISTRATIVE ASSISTANT

Sotheby's International Realty Canada
09.2017 - 08.2018

ADMINISTRATIVE ASSISTANT

Intercity Realty Inc, Brokerage
11.2016 - 09.2017

ADMINISTRATIVE ASSISTANT

iPro Realty Ltd
03.2011 - 11.2016

RECEPTIONIST/DEAL SECRETARY

Sutton Liberty Group
04.2010 - 03.2011

RECEPTIONIST

Century 21 Elite Real Estate Ltd
03.2008 - 04.2010

Executive Administrative Assistant -

CDI College

High School Diploma -

Glen forest Secondary School
LENA NGUYEN