Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Sai Wing Au

Don Mills

Summary

Dynamic technician with a proven track record at Ec InfoTech Limited, excelling in troubleshooting and repairs. Recognized for exceptional attention to detail and customer service, I effectively trained new team members and enhanced operational efficiency, ensuring a safe work environment while maintaining high standards of performance.

Overview

3
3
years of professional experience

Work History

Technician

Ec InfoTech Limited
06.2024 - 04.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Data Center Specialist

Lantro (HK) Limited
06.2023 - 02.2024
  • Provided exceptional customer support to both internal employees and external clients experiencing technical issues or requiring assistance with the data center services.
  • Followed procedures defined by run logs and monitoring systems.
  • Developed comprehensive documentation for various procedures, ensuring clarity in performing essential tasks within the facility.
  • Performed root cause analyses on system failures to prevent future occurrences and maintain high availability rates.
  • Collaborated closely with network engineers on designing and implementing robust network infrastructures within the data center environment.

Electronic Engineering Technician

Clover Display Limited
06.2022 - 04.2023
  • Enhanced product performance by troubleshooting and repairing electronic circuits and systems.
  • Established strong relationships with vendors to negotiate favorable pricing and delivery terms for electronic components, reducing overall project costs.
  • Supported manufacturing departments during production ramp-up periods by addressing any potential bottlenecks or challenges efficiently.
  • Managed inventory control, ensuring proper stock levels for essential components and equipment.

Education

Associate of Science - Electronic Engineering

Hong Kong Institute of Vocational Education(Haking Wong)
Hong Kong
02-2022

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Installation and repair
  • Troubleshooting
  • Power Tools and Equipment
  • Maintenance and repairs

Languages

English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Game Design
  • Photography

Timeline

Technician

Ec InfoTech Limited
06.2024 - 04.2025

Data Center Specialist

Lantro (HK) Limited
06.2023 - 02.2024

Electronic Engineering Technician

Clover Display Limited
06.2022 - 04.2023

Associate of Science - Electronic Engineering

Hong Kong Institute of Vocational Education(Haking Wong)
Sai Wing Au