Sai Wing Au
Don Mills
Summary
Dynamic technician with a proven track record at Ec InfoTech Limited, excelling in troubleshooting and repairs. Recognized for exceptional attention to detail and customer service, I effectively trained new team members and enhanced operational efficiency, ensuring a safe work environment while maintaining high standards of performance.
Overview
3
3
years of professional experience
Work History
Technician
Ec InfoTech Limited
06.2024 - 04.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Data Center Specialist
Lantro (HK) Limited
06.2023 - 02.2024
- Provided exceptional customer support to both internal employees and external clients experiencing technical issues or requiring assistance with the data center services.
- Followed procedures defined by run logs and monitoring systems.
- Developed comprehensive documentation for various procedures, ensuring clarity in performing essential tasks within the facility.
- Performed root cause analyses on system failures to prevent future occurrences and maintain high availability rates.
- Collaborated closely with network engineers on designing and implementing robust network infrastructures within the data center environment.
Electronic Engineering Technician
Clover Display Limited
06.2022 - 04.2023
- Enhanced product performance by troubleshooting and repairing electronic circuits and systems.
- Established strong relationships with vendors to negotiate favorable pricing and delivery terms for electronic components, reducing overall project costs.
- Supported manufacturing departments during production ramp-up periods by addressing any potential bottlenecks or challenges efficiently.
- Managed inventory control, ensuring proper stock levels for essential components and equipment.
Education
Associate of Science - Electronic Engineering
Hong Kong Institute of Vocational Education(Haking Wong)
Hong Kong02-2022
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Installation and repair
- Troubleshooting
- Power Tools and Equipment
- Maintenance and repairs
Languages
English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Game Design
- Photography
Timeline
Technician
Ec InfoTech Limited
06.2024 - 04.2025
Data Center Specialist
Lantro (HK) Limited
06.2023 - 02.2024
Electronic Engineering Technician
Clover Display Limited
06.2022 - 04.2023
Associate of Science - Electronic Engineering
Hong Kong Institute of Vocational Education(Haking Wong)
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