Frances Apil
Red Deer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dollarama
08.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Manager
Norie's Bridal Shop & Services
01.2015 - Current
- Acted as on-site coordinator during preparation of each event including close communication with the client to ensure satisfaction
- Conducted post-event evaluations to assess successes and areas for improvement, driving continuous improvement efforts.
- Maintained accurate records of expenses incurred throughout the planning process, enabling 100 percent effective budget management.
- Nurtured and built relationships with more than 20 vendors, venues and industry contacts to obtain best pricing and services for events.
Accounting Clerk
Benguet Electric Cooperative
09.2016 - 06.2017
- Assisted in the preparation of monthly payroll for 100+ employees and prepared the liquidation reports of cash advances for employees who submitted their expense reports
- Updated billing accounts of more than 20 customers per day using the management's built-in operating system while ensuring that data input was accurate and prepared monthly bank reconciliations from two different banking institutions
- Performed various administrative tasks working directly with the accounting and other department executives.
Education
Diploma - Business Administration-Accounting
Red Deer Polytechnic
Red Deer, AB12.2020
Bachelor of Science - Accountancy
Saint Louis University
Baguio City, Philippines03.2018
Bachelor of Science - Management Accounting
Saint Louis University
Baguio City, Philippines06.2017
Skills
- Accounting
- Data Entry
- Employee Scheduling
- Proficient in Microsoft Office
- Invoicing and Collections
- Leadership Management
- Budget Management
- Detail Oriented
- Records Management
- Problem-Solving
- Store Organization
- Customer Service
Timeline
Assistant Store Manager
Dollarama
08.2022 - Current
Accounting Clerk
Benguet Electric Cooperative
09.2016 - 06.2017
Assistant Manager
Norie's Bridal Shop & Services
01.2015 - Current
Diploma - Business Administration-Accounting
Red Deer Polytechnic
Bachelor of Science - Accountancy
Saint Louis University
Bachelor of Science - Management Accounting
Saint Louis University
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